Apprentice 1st Line IT Support - Hybrid & Training

razorblue Careers; Thornaby-on-Tees; Hybrid; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Base salary of £16,205.00 per annum

25 days holidays per annum + publichol

Your birthday off

£2000 Referral Scheme Bonus – if you知道

Enhanced maternity, paternity, adoptio

Fully funded training and accreditatio

Two paid charity volunteering days per

Private Health Insurance with AXA

Cycle to Work scheme

Job summary

Razorblue Group is seeking an Apprentice 1st Line Support Engineer to join our growing tech team. You will gain hands-on experience across IT support, working with multiple IT disciplines and learning how to deliver excellent client service.

You’ll learn to support Windows networks, troubleshoot faults, handle user accounts, and respond to service requests. The role includes occasional onsite visits and a hybrid working pattern to support your development in a real-world IT environment.

Qualifications

• Strong communication and relationship-building skills
• Completion of secondary education to standard suitable of an apprentice and enrolled (or willing to enrol) on the Information Communication Technician Level 3 Apprenticeship
• Aspects of Windows desktop, application support, Mobile Device and Tablet
• Basic understanding of business technologies
• A keen interest in the world of technology
• An understanding of how learning can be translated into real life situations.
• Excellent conversational fluency in English is required to clearly explain complex technical issues.

Responsibilities

• Spend time working alongside all of our technical teams, gaining hands-on experience across different areas of IT and building the knowledge and skills needed to start a successful career in IT Support.
• Supporting Windows networks, including associated cloud services, infrastructure and connectivity provide 1st line technical support to clients.
• Troubleshoot and fix technical faults and issues.
• Respond to client queries and service requests.
• Assist with user rights, passwords, accounts.
• Handle basic security administration.
• Diagnose issues and explain technical details clearly.
• Occasional onsite visits to clients when needed.

Skills

Strong communication

Customer service

English fluency

Team collaboration

Willingness to learn

Education

Information Communication Technician Level 3 Apprenticeship

Tools

Windows desktop

Mobile devices

Tablets

Job description

Razorblue Group is seeking an Apprentice 1st Line Support Engineer to join our growing tech team. You will gain hands-on experience across IT support, working with multiple IT disciplines and learning how to deliver excellent client service.

You’ll learn to support Windows networks, troubleshoot faults, handle user accounts, and respond to service requests. The role includes occasional onsite visits and a hybrid working pattern to support your development in a real-world IT environment.