Hybrid 1st Line Support Engineer - Learn & Grow

Razorblue Group; Thornaby-on-Tees; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working policy

25 days holidays + public holidays

Birthday off

Job summary

Razorblue Group in the United Kingdom is seeking a 1st Line Support Engineer to join our growing tech team. You will provide first line technical support to clients, troubleshoot faults, respond to service requests, and assist with user accounts. Occasional onsite visits may be required.

We value customer service, clear communication, and a willingness to learn. The role offers hybrid working, a base salary of £26,500 per year, and strong development opportunities within a supportive IT partner

Qualifications

• Strong communication and relationship-building skills
• Experience administering Microsoft AD, Exchange Server & Office 365
• CompTIA, relevant apprenticeship or higher education
• Degree or degree-equivalent qualifications desirable
• People-centric approach & service
• Competent with Windows desktop & application support
• Tablet and mobile device support
• Basic network troubleshooting incl. ping and trace route
• Understanding of Razorblue's business, clients and market
• Active Directory and Exchange administrative skills
• Knowledge of Microsoft Group Policy
• Understanding of Microsoft Azure AD Sync and Azure AD Connect
• Excellent conversational fluency in English

Responsibilities

• Provide 1st line technical support to clients across networks, cloud services, infrastructure and connectivity
• Troubleshoot and fix technical faults
• Respond to client queries and service requests
• Assist with user rights, passwords, accounts
• Handle basic security administration
• Diagnose issues and explain technical details clearly
• Occasional onsite visits to clients

Skills

Strong communication

Customer service

Troubleshooting

Desktop support

Networking basics

Education

CompTIA

Relevant apprenticeship or higher education

Degree or degree-equivalent

Tools

Active Directory

Exchange Server

Office 365

Azure AD Sync

Azure AD Connect

Group Policy

Job description

Razorblue Group in the United Kingdom is seeking a 1st Line Support Engineer to join our growing tech team. You will provide first line technical support to clients, troubleshoot faults, respond to service requests, and assist with user accounts. Occasional onsite visits may be required.

We value customer service, clear communication, and a willingness to learn. The role offers hybrid working, a base salary of £26,500 per year, and strong development opportunities within a supportive IT partner