1st Line Support Engineer

Razorblue Group; Salford; Hybrid; GBP 23,850 - 29,150; Full time

Benefits offered by this job

25 days holidays + public holidays

Your birthday off

£2000 Referral Scheme Bonus

Fully funded training and accreditations

Life insurance

Private Health Insurance with Vitality Health

Job summary

A technology company in Salford is seeking an experienced 1st Line Support Engineer. Responsibilities include providing technical support for networks and cloud services, troubleshooting issues, and assisting clients with account management. The ideal candidate will have strong communication skills and experience with Microsoft Active Directory and Office 365. This role offers a competitive salary, hybrid working, and extensive benefits to support employee development.

Qualifications

• Experience with active directory and Exchange administrative skills.
• Fluent English to explain complex technical issues clearly.
• Understanding of network troubleshooting including ping and traceroute.

Responsibilities

• Provide 1st line technical support to clients.
• Troubleshoot and fix technical faults and issues.
• Assist with user rights and passwords.

Skills

Strong communication and relationship-building skills

Administering Microsoft Active Directory

Competent with Windows desktop & application support

Basic network troubleshooting

Education

CompTIA, Relevant Apprenticeship or higher education

Degree or degree equivalent qualifications

Tools

Microsoft Active Directory

Exchange Server

Office 365

Microsoft Azure AD Sync

Job description

Overview

Join to apply for the 1st Line Support Engineer role at Razorblue Group.

Responsibilities

• Provide 1st line technical support to clients — supporting networks, cloud services, infrastructure and connectivity
• Troubleshoot and fix technical faults and issues
• Respond to client queries and service requests
• Assist with user rights, passwords and accounts
• Handle basic security administration
• Diagnose issues and explain technical details clearly
• Occasional onsite visits to clients

Qualifications / Requirements

• Strong communication and relationship-building skills
• Administering Microsoft Active Directory, Exchange Server & Office 365
• CompTIA, Relevant Apprenticeship or higher education
• Degree or degree equivalent qualifications is desirable
• People-centric approach & service
• Competent with Windows desktop & application support
• Tablet and mobile device support
• Basic network troubleshooting including ping and traceroute
• An understanding of Razorblue's business, clients and the market it works in
• Active Directory and Exchange administrative skills
• Knowledge of Microsoft Group Policy
• An understanding of Microsoft Azure AD Sync and Azure AD Connect
• Excellent conversational fluency in English to clearly explain complex technical issues

Benefits & Development

• Base salary of £26,500 per annum depending on skills and knowledge
• 25 days holidays per annum + public holidays + the ability to purchase 10 more
• Your birthday off
• £2000 Referral Scheme Bonus – if you know other techies that want to join us
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband
• Life insurance
• Private Health Insurance with Vitality Health
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• EV Scheme

Working at Razorblue

We operate a hybrid working policy across most roles, enabling learning opportunities and supporting our culture of teamwork.

We are committed to creating an inclusive and accessible recruitment process. Please reach out if you require any reasonable adjustments to participate in our application or interview process. We\'re here to support you.

We are not looking for the most qualified people, but for those with a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our team\'s drive for learning, resulted in 34 promotions in 2022.