Apprentice 1st Line IT Support Engineer

Razorblue Group; Tees Valley; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

25 days holidays + public holidays + 购

Birthday off

£2000 Referral Scheme Bonus

Private Health Insurance

Life insurance

Cycle to Work scheme

Fully funded training & accreditations

Job summary

Razorblue Group is seeking an Apprentice 1st Line Support Engineer to join our growing technology team. You will spend time with our technical squads, gaining hands-on IT experience and starting a career in IT support, while providing first-line assistance to clients.

The role includes Windows desktop and cloud service support, troubleshooting, responding to queries, managing user accounts, and basic security tasks. Strong communication and a genuine interest in technology are essential.

Qualifications

• Completion of secondary education suitable for an apprentice
• Excellent communication and customer-facing skills
• Interest in technology and willingness to learn on the job

Responsibilities

• Gain hands-on experience across IT areas by working with technical teams
• Provide 1st line technical support for Windows networks and cloud services
• Troubleshoot and fix faults; respond to client queries
• Assist with user accounts, passwords, and security basics
• Occasional on-site client visits

Skills

Strong communication

Relationship-building

English fluency

Customer-focused

Education

ICT Level 3 Apprenticeship enrollment

Tools

Windows OS

Mobile devices

Job description

Razorblue Group is seeking an Apprentice 1st Line Support Engineer to join our growing technology team. You will spend time with our technical squads, gaining hands-on IT experience and starting a career in IT support, while providing first-line assistance to clients.

The role includes Windows desktop and cloud service support, troubleshooting, responding to queries, managing user accounts, and basic security tasks. Strong communication and a genuine interest in technology are essential.