Apprentice 1st Line Support Engineer

razorblue Careers; Thornaby-on-Tees; Hybrid; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Base salary of £16,205.00 per annum

25 days holidays per annum + publichol

Your birthday off

£2000 Referral Scheme Bonus – if you知道

Enhanced maternity, paternity, adoptio

Fully funded training and accreditatio

Two paid charity volunteering days per

Private Health Insurance with AXA

Cycle to Work scheme

Job summary

Razorblue Group is seeking an Apprentice 1st Line Support Engineer to join our growing tech team. You will gain hands-on experience across IT support, working with multiple IT disciplines and learning how to deliver excellent client service.

You’ll learn to support Windows networks, troubleshoot faults, handle user accounts, and respond to service requests. The role includes occasional onsite visits and a hybrid working pattern to support your development in a real-world IT environment.

Qualifications

• Strong communication and relationship-building skills
• Completion of secondary education to standard suitable of an apprentice and enrolled (or willing to enrol) on the Information Communication Technician Level 3 Apprenticeship
• Aspects of Windows desktop, application support, Mobile Device and Tablet
• Basic understanding of business technologies
• A keen interest in the world of technology
• An understanding of how learning can be translated into real life situations.
• Excellent conversational fluency in English is required to clearly explain complex technical issues.

Responsibilities

• Spend time working alongside all of our technical teams, gaining hands-on experience across different areas of IT and building the knowledge and skills needed to start a successful career in IT Support.
• Supporting Windows networks, including associated cloud services, infrastructure and connectivity provide 1st line technical support to clients.
• Troubleshoot and fix technical faults and issues.
• Respond to client queries and service requests.
• Assist with user rights, passwords, accounts.
• Handle basic security administration.
• Diagnose issues and explain technical details clearly.
• Occasional onsite visits to clients when needed.

Skills

Strong communication

Customer service

English fluency

Team collaboration

Willingness to learn

Education

Information Communication Technician Level 3 Apprenticeship

Tools

Windows desktop

Mobile devices

Tablets

Job description

razorblue role:

We are looking for an Apprentice 1st Line Support Engineerto join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

• Spend time working alongside all of our technical teams, gaining hands‑on experience across different areas of IT and building the knowledge and skills needed to start a successful career in IT Support.

• Supporting Windows networks, including associated cloud services, infrastructure and connectivity provide 1st line technical support to clients.

• Troubleshoot and fix technical faults and issues.

• Respond to client queries and service requests.

• Assist with user rights, passwords, accounts.

• Handle basic security administration.

• Diagnose issues and explain technical details clearly.

• Occasional onsite visits to clients when needed.

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech‑savviness will truly shine here.

razorblue requirements:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own personal growth mindset, we would love you to apply.

• Strong communication, and relationship-building skills

• Completion of secondary education to standard suitable of an apprentice and enrolled (or willing to enrol) on the Information Communication Technician Level 3 Apprenticeship

• Aspects of Windows desktop, application support, Mobile Device and Tablet

• Basic understanding of business technologies

• A keen interest in the world of technology

• An understanding of how learning can be translated into real life situations.

• Excellent conversational fluency in English is required to clearly explain complex technical issues.

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

razorblue gives:

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our other benefits include:

• Base salary of £16,205.00 per annum

• 25 days holidays per annum + public holidays + the ability to purchase 10 more

• Your birthday off (Obviously!)

• £2000 Referral Scheme Bonus – if you know any other techies that want to join us

• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)

• Fully funded training and accreditations to expand your skillset

• Two paid charity volunteering days per year

• Discounted Broadband (Necessity)

• Life insurance

• Private Health Insurance with AXA Health

• Quarterly team social fund

• Cycle to Work scheme

• Gear up with the latest tech toys through our partnership with Currys

• Cruise around in an eco‑friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.