Hybrid IT Support Apprentice | 1st/2nd Line Helpdesk

MCS Rental Software Ltd; White Waltham; On-site; GBP 18,000 - 22,000; Full time

Job summary

MCS Rental Software is seeking an IT Support Apprentice in White Waltham to join the Technical Support Team. You will provide essential 1st and 2nd line support to customers and staff, addressing a range of software and hardware issues and offering both in-person and remote assistance.

You will gain hands-on experience with networks, servers, email systems, and the in-house MCSrm application, while developing a solid foundation in IT operations and customer service.

Qualifications

• Apprentice role to join Technical Support Team for 1st and 2nd IT support.
• Opportunity to learn about Networks, Servers, Email systems, and IT functions.
• Interest in computers and on‑the‑job learning in IT.

Responsibilities

• Provide 1st and 2nd line IT support to customers and internal staff.
• Address software and hardware issues, including password problems and server backup issues.
• Provide both in-person and remote support to ensure high service levels.
• Learn about Networks, Servers, Email systems, internet controls, desktops and laptops, and the MCSrm application.

Skills

IT support

Customer service

Teamwork

Tools

SQL Server

MCSrm

Job description

MCS Rental Software is seeking an IT Support Apprentice in White Waltham to join the Technical Support Team. You will provide essential 1st and 2nd line support to customers and staff, addressing a range of software and hardware issues and offering both in-person and remote assistance.

You will gain hands-on experience with networks, servers, email systems, and the in-house MCSrm application, while developing a solid foundation in IT operations and customer service.