Apprentice 1st Line Support Engineer

Razorblue Group; Tees Valley; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

25 days holidays + public holidays + 购

Birthday off

£2000 Referral Scheme Bonus

Private Health Insurance

Life insurance

Cycle to Work scheme

Fully funded training & accreditations

Job summary

Razorblue Group is seeking an Apprentice 1st Line Support Engineer to join our growing technology team. You will spend time with our technical squads, gaining hands-on IT experience and starting a career in IT support, while providing first-line assistance to clients.

The role includes Windows desktop and cloud service support, troubleshooting, responding to queries, managing user accounts, and basic security tasks. Strong communication and a genuine interest in technology are essential.

Qualifications

• Completion of secondary education suitable for an apprentice
• Excellent communication and customer-facing skills
• Interest in technology and willingness to learn on the job

Responsibilities

• Gain hands-on experience across IT areas by working with technical teams
• Provide 1st line technical support for Windows networks and cloud services
• Troubleshoot and fix faults; respond to client queries
• Assist with user accounts, passwords, and security basics
• Occasional on-site client visits

Skills

Strong communication

Relationship-building

English fluency

Customer-focused

Education

ICT Level 3 Apprenticeship enrollment

Tools

Windows OS

Mobile devices

Job description

Razorblue Role

We are looking for an

• Spend time working alongside all of our technical teams, gaining hands‑on experience across different areas of IT and building the knowledge and skills needed to start a successful career in IT Support.
• Supporting Windows networks, including associated cloud services, infrastructure and connectivity provide 1st line technical support to clients.
• Troubleshoot and fix technical faults and issues.
• Respond to client queries and service requests.
• Assist with user rights, passwords, accounts.
• Handle basic security administration.
• Diagnose issues and explain technical details clearly.
• Occasional onsite visits to clients when needed.

Razorblue Role

We are looking for an Apprentice 1st Line Support Engineer to join our growing team of like‑minded tech people. Should you choose to accept, your responsibilities will encompass:

• Spend time working alongside all of our technical teams, gaining hands‑on experience across different areas of IT and building the knowledge and skills needed to start a successful career in IT Support.
• Supporting Windows networks, including associated cloud services, infrastructure and connectivity provide 1st line technical support to clients.
• Troubleshoot and fix technical faults and issues.
• Respond to client queries and service requests.
• Assist with user rights, passwords, accounts.
• Handle basic security administration.
• Diagnose issues and explain technical details clearly.
• Occasional onsite visits to clients when needed.

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech‑savviness will truly shine here.

Razorblue Requirements

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own personal growth mindset, we would love you to apply.

• Strong communication, and relationship-building skills
• Completion of secondary education to standard suitable of an apprentice and enrolled (or willing to enrol) on the Information Communication Technician Level 3 Apprenticeship
• Aspects of Windows desktop, application support, Mobile Device and Tablet
• Basic understanding of business technologies
• A keen interest in the world of technology
• An understanding of how learning can be translated into real life situations.
• Excellent conversational fluency in English is required to clearly explain complex technical issues.

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

Razorblue Gives

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our Other Benefits Include

• Base salary of £16,205.00 per annum
• 25 days holidays per annum + public holidays + the ability to purchase 10 more
• Your birthday off (Obviously!)
• £2000 Referral Scheme Bonus – if you know any other techies that want to join us
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband (Necessity)
• Life insurance
• Private Health Insurance with AXA Health
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.

Our story began in the early 2000’s with one employee, 17 year old, (now CEO) Dan. We’ve grown a bit since then, razorblue now has over 170 employees across the UK, 7 offices, 500 clients across the UK, and a trophy cabinet bursting with awards.

Our astonishing 35% year-on-year growth can be attributed to the powerful impact of the ongoing wave of digital transformation and to the dedication of our amazing team.

We stay ahead of the curve, adopting the latest technologies and working in partnership with industry leading suppliers.

Our Managed IT Services provide 24/7 proactive support for our clients with a specialist in‑house service team based in the UK. We are all about finding expert technology solutions for complicated business problems using our unique and comprehensive, end‑to‑end product portfolio.

We have the best people working for us, and we want them to grow and flourish. We invest heavily in our internal teams giving them plenty of opportunities to develop and progress.

As a result of people development, our employees stick around. #teamrazorblue use their expertise in innovative ways to help our clients grow and succeed through new technologies.