1st Line IT Support Engineer - Hybrid, Growth & Training

Razorblue Group; Tees Valley; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Base salary £26,500

Hybrid working after probation

25 days holidays + options

Birthday off

Referral scheme £2000

Private Health Insurance

Fully funded training & accreditations

Cycle to Work

EV Car scheme

Job summary

Razorblue is seeking a proactive 1st Line Support Engineer to join our UK IT team. You will provide frontline technical assistance to clients, covering networks, cloud services, infrastructure and connectivity, and perform basic security tasks. Occasional onsite visits to client sites are expected.

We value customer-facing skills, clear communication, and a passion for learning. The role offers hybrid working after probation, a competitive base salary, and a strong benefits package as part of

Qualifications

• Proven ability to provide 1st line technical support for networks, cloud, and connectivity.
• Strong troubleshooting and clear communication with clients.
• Experience administering Active Directory, Exchange, and Office 365.
• Knowledge of Azure AD Sync/Connect and Group Policy.
• English fluency is essential for explaining technical issues.

Responsibilities

• Provide 1st line technical support to clients - networks, cloud, infrastructure and connectivity.
• Troubleshoot and fix technical faults and issues.
• Respond to client queries and service requests.
• Assist with user rights, passwords, accounts.
• Handle basic security administration.
• Diagnose issues and explain technical details clearly.
• Occasional onsite visits to clients.

Skills

Communication skills

AD/Exchange admin

CompTIA

Apprenticeship

Degree optional

People focus

Windows support

Mobile support

Network troubleshooting

Business awareness

Group Policy

Azure AD

English fluency

Education

CompTIA certification

Apprenticeship or higher education

Degree or equivalent

Job description

Razorblue is seeking a proactive 1st Line Support Engineer to join our UK IT team. You will provide frontline technical assistance to clients, covering networks, cloud services, infrastructure and connectivity, and perform basic security tasks. Occasional onsite visits to client sites are expected.

We value customer-facing skills, clear communication, and a passion for learning. The role offers hybrid working after probation, a competitive base salary, and a strong benefits package as part of