IT Support Engineer (Apprentice)

Interaction Recruitment Group; Burton Latimer; On-site; GBP 17,000 - 21,000; Full time

Job summary

Interaction Recruitment Group is seeking a proactive 1st Line IT Support Engineer (Apprentice) for their Burton Latimer head office. The role provides first-line IT support to office and remote users, guiding them through common issues while you work towards a Level 3 ICT apprenticeship.

You will join a supportive IT team, manage tickets, configure devices, assist with Microsoft 365 apps, and participate in IT projects. Training, development, and a professional pathway are offered.

Qualifications

• Previous experience in a 1st Line IT Support, Service Desk or similar technical support role.
• Knowledge of Windows 10/11 and Microsoft 365.
• An understanding of user account administration, ideally involving Active Directory or Microsoft Entra ID.
• Experience setting up and supporting computers, laptops, mobile devices and peripherals.
• Basic knowledge of networking, including Wi-Fi, VPNs and connectivity troubleshooting.
• An understanding of IT security principles and good practice.
• Familiarity with ticketing or IT service management systems.

Responsibilities

• Provide first-line IT support to users via telephone, email and the ticketing system.
• Log, prioritise and manage support tickets, keeping users updated on progress.
• Troubleshoot common hardware, software and connectivity issues.
• Set up and maintain user accounts, access permissions and IT devices.
• Provide support for Microsoft 365 applications, including Outlook, Teams and SharePoint.
• Assist with the setup, deployment and maintenance of laptops, desktops, mobile devices and peripherals.
• Identify and resolve issues where possible, escalating more complex technical problems when required.
• Follow IT security procedures, including multi-factor authentication, antivirus protection and system updates.
• Maintain accurate IT documentation, asset registers and support records.
• Assist with IT projects, system improvements and other technical tasks as required.

Skills

1st Line IT Support

Windows 10/11

Microsoft 365

Active Directory / Entra ID

Device setup

Networking basics

IT security

Ticketing systems

Education

Level 3 ICT Apprenticeship

Job description

1st Line IT Support Engineer (Apprentice)

Location: Burton Latimer, Northamptonshire
Salary: Competitive, dependent on experience
Hours: Monday to Friday, 40 hours per week, with flexible working hours between 7:00am and 6:00pm
Contract: Fixed-term, including a Level 3 Information Communication Technician (ICT) apprenticeship
Benefits: 24 days' annual leave plus bank holidays, pension and training and development opportunities

The Opportunity

Interaction Recruitment are recruiting on behalf of an established, family-owned business for a 1st Line IT Support Engineer to join their IT team at their head office in Burton Latimer.

This is an excellent opportunity for someone with experience in IT support or a service desk environment who is looking to develop their technical skills while working towards a Level 3 Information Communication Technician (ICT) apprenticeship.

You will act as the first point of contact for IT queries and technical issues, providing support to both office-based and remote users across the business. Working alongside the wider IT team, you will troubleshoot everyday technical problems, manage support tickets, assist with user accounts and devices, and ensure colleagues receive a professional and efficient service.

The role will provide exposure to a broad range of IT systems and technologies, making it ideal for someone looking to build their technical knowledge and progress their career in IT.

Key Responsibilities

• Provide first-line IT support to users via telephone, email and the ticketing system.

• Log, prioritise and manage support tickets, keeping users updated on progress.

• Troubleshoot common hardware, software and connectivity issues.

• Set up and maintain user accounts, access permissions and IT devices.

• Provide support for Microsoft 365 applications, including Outlook, Teams and SharePoint.

• Assist with the setup, deployment and maintenance of laptops, desktops, mobile devices and peripherals.

• Identify and resolve issues where possible, escalating more complex technical problems when required.

• Support Windows 10/11 devices and associated applications.

• Assist with software installations, updates and routine IT maintenance.

• Maintain accurate IT documentation, asset registers and support records.

• Follow IT security procedures, including multi-factor authentication, antivirus protection and system updates.

• Provide friendly, professional support to colleagues across the business.

• Assist with IT projects, system improvements and other technical tasks as required.

About You

We are looking for someone with a genuine interest in IT, a practical approach to problem-solving and a strong commitment to customer service.

To be considered, you should have:

• Previous experience in a 1st Line IT Support, Service Desk or similar technical support role.

• Knowledge of Windows 10/11 and Microsoft 365.

• An understanding of user account administration, ideally involving Active Directory or Microsoft Entra ID.

• Experience setting up and supporting computers, laptops, mobile devices and peripherals.

• Basic knowledge of networking, including Wi-Fi, VPNs and connectivity troubleshooting.

• An understanding of IT security principles and good practice.

• Familiarity with ticketing or IT service management systems.

• Stro