1st Line IT Support Apprentice – Kickstart Your Tech Career

Interaction Recruitment PLC; Burton Latimer; Presencial; GBP 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Training & development

24 days leave + bank holidays

ICT apprenticeship

Descripción de la vacante

Interaction Recruitment PLC is seeking a 1st Line IT Support Engineer on a fixed-term apprenticeship basis at their Burton Latimer head office. You will be the first point of contact for IT queries, supporting office and remote users while working towards a Level 3 ICT apprenticeship.

The role offers exposure to a range of IT systems, development opportunities, and a friendly, family-owned environment with training and development options.

Formación

• Previous experience in a 1st Line IT Support, Service Desk or similar technical support role.
• Knowledge of Windows 10/11 and Microsoft 365.
• An understanding of user account administration, ideally involving Active Directory or Microsoft Entra ID.
• Experience setting up and supporting computers, laptops, mobile devices and peripherals.
• Basic knowledge of networking, including Wi-Fi, VPNs and connectivity troubleshooting.
• An understanding of IT security principles and good practice.
• Familiarity with ticketing or IT service management systems.
• Strong communication skills and the ability to explain technical issues clearly to non-technical users.
• Good organisational skills and attention to detail.
• A proactive attitude and a willingness to learn new technologies.

Responsabilidades

• Provide first-line IT support to users via telephone, email and the ticketing system.
• Log, prioritise and manage support tickets, keeping users updated on progress.
• Troubleshoot common hardware, software and connectivity issues.
• Set up and maintain user accounts, access permissions and IT devices.
• Provide support for Microsoft 365 applications, including Outlook, Teams and SharePoint.
• Assist with the setup, deployment and maintenance of laptops, desktops, mobile devices and peripherals.
• Identify and resolve issues where possible, escalating more complex technical problems when required.
• Support Windows 10/11 devices and associated applications.
• Assist with software installations, updates and routine IT maintenance.
• Maintain accurate IT documentation, asset registers and support records.
• Follow IT security procedures, including multi-factor authentication, antivirus protection and system updates.
• Provide friendly, professional support to colleagues across the business.
• Assist with IT projects, system improvements and other technical tasks as required.

Conocimientos

Customer service

Communication

Problem solving

Windows 10/11 knowledge

Microsoft 365 knowledge

Ticketing systems

Networking basics

IT security awareness

Educación

Level 3 Information Communications Technician (ICT) apprenticeship

Herramientas

Outlook

Teams

SharePoint

Active Directory

VPN

Descripción del empleo

Interaction Recruitment PLC is seeking a 1st Line IT Support Engineer on a fixed-term apprenticeship basis at their Burton Latimer head office. You will be the first point of contact for IT queries, supporting office and remote users while working towards a Level 3 ICT apprenticeship.

The role offers exposure to a range of IT systems, development opportunities, and a friendly, family-owned environment with training and development options.