Appointments Clerk (Outpatients Booking Team)

East Sussex Healthcare NHS Trust; Bexhill-on-Sea; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare provider in the UK is seeking an Appointment Clerk to join their Outpatient Departments. This full-time position requires excellent communication skills and experience in a busy office environment. The ideal candidate must possess strong IT knowledge and be capable of working both independently and as part of a team to meet strict deadlines. A commitment to patient care and adaptability in tasks is essential.

Benefits

Staff development programs

Access to NHS pension scheme

On-site parking at a low cost

Employee Assistance Programme for psychological support

Qualifications

• Ability to undertake additional training on departmental IT and manual systems.
• Previous admin and clerical experience in a busy office environment.
• Experience and understanding of a Patient Administration System (PAS).
• Customer care skills preferably within a healthcare environment.

Responsibilities

• Manage appointments and administrative tasks in the Outpatient Department.
• Work effectively under pressure to meet deadlines.
• Assist patients and provide a high level of customer service.

Skills

Good written and verbal communication skills

Good IT skills including Microsoft Office

Good interpersonal skills

Good telephone manner

Good time management

Education

GCSE or equivalent in English and Maths

Tools

Microsoft Office Word

Microsoft Office Excel

Microsoft Outlook

Job description

We are currently recruiting to our Outpatient Departments at ESHT, the post is for a Appointment Clerk for 37.5 hours per week. The successful applicant will be based at Bexhill Hospital/Eastbourne District General

The Outpatient Booking department is a fast responsive department, the successful candidate will need to be able to demonstrate good written and verbal communication skills.

The ideal candidate will have excellent communication skills, IT knowledge, an ability to work on their own initiative and as part of a team working to strict deadlines.

Main duties of the job

The trust is committed to supporting and developing their staff through apprenticeship programmes. If you do not have an NVQ you will be required to undertake a qualification as part of the apprenticeship scheme. The apprenticeship linked to the role is diploma in Business Administration level 2/3.

Hours can be discussed at interview and will include some Saturday working days on a rota basis

About us

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

• GCSE or equivalent in English and Maths
• Ability to undertake additional training on departmental IT and manual systems

Experience

• Previous admin and clerical experience in a busy office environment or similar skills
• Experience and understanding of a Patient Administration System (PAS)
• Customer care skills and experience, preferably within a healthcare environment

Skills / Knowledge / Abilities

• Good IT skills including knowledge of Microsoft Office Word, Excel and Outlook
• Good interpersonal skills
• Good telephone manner
• Good time management
• Ability to accept and manage change
• An awareness of Government Access Targets
• Ability to control a conversation with a difficult or emotional patient.

Other

• Willing to be flexible around tasks and working hours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.