Appointment Scheduling Coordinator – Hospital Booking

Wirral University Teaching Hospital NHS Foundation Trust; Wirral; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading healthcare provider in the United Kingdom seeks a Booking Office Professional for a 9-month fixed term contract. The role involves maintaining an accurate booking system, managing patient appointments, and collaborating with other departments. Candidates should possess strong IT skills and a good understanding of RTT. Join a caring team where responsive patient service is prioritized and witness a supportive working environment.

Qualifications

• Hardworking individual with a strong desire to maintain an accurate booking system.
• Ability to work as part of a team in a dynamic environment.

Responsibilities

• Book and advise patients of appointment following agreed protocols.
• Ensure lists are booked to full capacity as per agreed template.
• Assist in the production of waiting time statistics.
• Handle appointment queries and escalate complaints.
• Update patient records in Cerner as necessary.
• Send relevant documentation to patients.
• Liaise with other departments as needed.

Skills

Good IT skills

Excellent computer skills

Understanding of RTT

Ability to adapt to change

Job description

A leading healthcare provider in the United Kingdom seeks a Booking Office Professional for a 9-month fixed term contract. The role involves maintaining an accurate booking system, managing patient appointments, and collaborating with other departments. Candidates should possess strong IT skills and a good understanding of RTT. Join a caring team where responsive patient service is prioritized and witness a supportive working environment.