Appointment Bookings Coordinator | Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading NHS foundation trust in Cambridge is seeking a full-time Clinic Booking Coordinator to manage booking for new and follow-up paediatric clinic appointments. This role involves coordinating with the clinical team, maintaining a professional reception service, and ensuring effective workload management. Strong time-management and communication skills are essential. The position offers a range of benefits including development opportunities, on-site leisure facilities, and flexible working arrangements.

Benefits

On-site leisure facilities

Subsidised parking

Reduced-cost bus travel

Continuous hot food on campus

Flexible working arrangements

Qualifications

• Proven ability to organise workload effectively.
• Experience in customer service roles is essential.
• Must demonstrate strong communication and adaptability.

Responsibilities

• Coordinate booking for clinic appointments effectively.
• Work with the clinical team to optimise clinic usage.
• Maintain professional reception service for patients and staff.
• Ensure compliance with Trust and departmental standards.
• Support a safe and professional environment.

Skills

Time-management skills

IT literacy

Customer service

Communication skills

Organizational skills

Job description

Overview

An exciting opportunity for a full‑time Clinic Booking Coordinator to support booking for new and follow‑up clinic appointments in the Paediatric Service.

Responsibilities

• Coordinate booking for new and follow‑up clinic appointments.
• Work closely with the Paediatric Administrator and Clinical team to ensure clinics are fully utilised.
• Manage workload flexibly and prioritise using standard operating procedures.
• Maintain a professional reception service to patients, relatives, colleagues and Trust staff.
• Use decision‑making skills to prioritise workload and meet Trust and department standards.
• Assist with maintaining a safe and professional working environment.

Qualifications

• Good time‑management skills and ability to organise workload.
• Excellent IT literacy and customer service experience.
• Strong communication and organisational skills.
• Ability to adapt communication methods to a range of situations.
• Experience using standard operating manuals and processes.

Eligibility

Due to Home Office immigration rules, this full‑time permanent vacancy cannot be filled by individuals on a Student visa. Applicants with a Graduate visa or a Skilled Worker sponsorship will be considered.

Benefits

Enjoy development opportunities, on‑site leisure facilities, subsidised parking, reduced‑cost Stagecoach bus travel, and continuous hot food at 24/7 on campus. Flexible arrangements may include part‑time working, job‑share, term‑time working and flexible start and finish times.

Trust Information

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in. CUH is committed to diversity, inclusion and providing outstanding care. We welcome applications from all backgrounds and the Armed Forces.

CUH is committed to promoting a diverse and inclusive community and welcomes applications from all people irrespective of age, disability, ethnicity, gender identity, and other protected characteristics.