Applications Service Manager

NHS; City Of London; On-site; GBP 64,000 - 72,000; Full time

Job summary

A prominent healthcare organization in London is seeking a skilled professional to lead clinical systems operations, manage data quality, and ensure effective integration of applications. This role requires significant experience in Cerner systems, strong leadership skills, and a background in health IT. Candidates should possess a Master's degree and be capable of communicating complex issues effectively. The position offers a salary range from £64,156 to £71,148 per year.

Qualifications

• Five years of post-degree experience in Cerner application build and support.
• Experience in communicating complex issues to a wide audience.
• In-depth knowledge of the Cerner system for the relevant modules.

Responsibilities

• Lead the Operations of the Applications and Clinical Systems Department.
• Ensure that processes are effective, integrated, and in line with Trust standards.
• Assist in organising communication to users of clinical systems.

Skills

Strong Acute application build and support skills

Team leader with motivational skills

Problem-solving

Excellent organizational skills

Education

Master's Degree in a numerate subject

Management Qualification/Training

ITIL Service Management Foundation Level

Job description

Job summary

Responsible for the following systems in regard to the build and support of the Trust EPR Applications such as (but not restricted to) Oracle/Cerner iClip, along with all other clinical applications in use within the organisation.

The post holder will manage the Operational Management and Data Quality for all Clinical Systems and their integration with existing and future developments. To be responsible for the provision of Operational Management for the trusts main Clinical Systems, ensuring that processes are effective, integrated and in line with Trust standards. Continually review the data quality along with the Build and Support Manager and the Head of Information, including CSW Clinical coding. Work closely with informatics colleagues to ensure that the functionality of clinical systems is matched to business processes/workflows. To work with the Head of IT Service Delivery regarding any issues of quality and IT Service delivery/improvement.

Main duties of the job

• Lead the Operations of the Applications and Clinical Systems Department.
• Lead Operationally for the Trust for Applications and Clinical Systems with external parties e.g. Other care settings, etc

Responsibilities and activities

• Assist in organising communication to all users of clinical systems (e.g. workshops, e-learning, guidance documents, newsletters etc. to all grades of non-clinical and clinical staff) to ensure that all staff are aware of and are abiding by the best practice in complex areas of system functionality and data quality requirements, so that all clinical, management and income benefits of the systems are realised.
• Analyse and make judgement on appropriate action in complex situations of hardware and/or software malfunctions/shutdowns so that systems are maintained as far as possible and patient care is not at risk.
• Ensure all relevant staff are updated and trained on changes to systems.
• Perform duties with a high degree of autonomy, within broad professional policies and through interpretation of national/external policy and regulations for local implementation.

• Ability to work to tight deadlines and schedule and prioritise own workload
• Liaise with external IDT system and software suppliers to assist with problem resolution.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Details

Date posted: 25 September 2025

Pay scheme: Agenda for change

Band: Band 8a

Salary: £64,156 to £71,148 a year pa

Contract: Permanent

Working pattern: Full-time

Reference number: 200-NN-7367261-A&C-Z

Job locations: St. Georges Hospital, Wandle Annex, Blackshaw Road, Tooting London, SW17 0QT

Job responsibilities

Main Duties/Key Results Areas:

• Lead the Operations of the Applications and Clinical Systems Department.
• Lead Operationally for the Trust for Applications and Clinical Systems with external parties e.g. Other care settings, etc

Continue and expand in this structured format to cover the following sections as needed:

• Clinical systems: maintain knowledge, plan upgrades, manage workload, align with business processes, support users.
• Data Quality: analyse, correct errors, ensure governance, audits, policy development.
• Policies: adherence to IDT and Information Governance policies; develop Operational Policy and Procedures.
• Human Resources: line management, recruitment support, record-keeping, team morale, corporate support.
• Project Management: participate in projects, support delivery, steering groups.
• Research & Development: review new technologies, staff development.
• Communication: liaise with IDT staff/users, third parties, outages notices, represent the IDT Department.
• Other duties: ad hoc reports, other duties as appropriate to banding.

General information

Scope and Purpose of Job Description: The Trust is a fast-moving organisation and changes in duties may be necessary. The role covers St. George\'s University Hospital and Epsom, with reform as needed after consultation.

Person Specification

Qualifications and Training (Essential):

• Master's Degree level education or equivalent experience in a numerate subject plus at least five years post degree experience in Cerner application build and support, with an understanding of how iClip is and can be optimized for St. George\'s, and linkage to clinical workflow. Management Qualification/Training. ITIL Service Management Foundation Level. Specialist knowledge of health IT systems or equivalent experience

• Experience (Essential): In depth knowledge and experience of the Cerner system for the modules within the remit of this post; Staff Management; Day to day Management/Line management of teams; Experience in transforming clinical workflow into functionality within the system; Extensive experience of working with clinicians, managers and other staff to improve use of information in planning and management of health services; Experience in communicating complex issues to a wide audience

• Skills (Essential): Strong Acute application build and support skills; Team leader with motivational skills; Problem-solving; Negotiation and influencing; Excellent organizational skills

• Knowledge (Essential): Expert knowledge of IT including Microsoft applications; Data protection and security; NHS processes, politics and structure

• Desirable: Expert knowledge of other clinical applications; Knowledge of messaging and integration

Compliance

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act and will require a DBS disclosure.

Employer details

St George\'s University Hospitals NHS Foundation Trust

Address: St. Georges Hospital, Wandle Annex, Blackshaw Road, Tooting, London, SW17 0QT

Employer website: https://www.stgeorges.nhs.uk/