Application Support Technician

Network Talent; Remote; GBP 30,000 - 40,000; Full time

Job summary

A global MedTech platform is seeking an Application Support Technician to deliver IT support and provide excellent customer service. This remote position requires 3+ years of technical support experience, ideally within the healthcare sector. The role involves IT system maintenance, collaboration with internal teams, and assisting with application testing and deployment. The package includes a salary up to £40,000, annual bonus, and additional benefits such as share options and annual leave.

Benefits

Basic salary up to £40,000

10% annual bonus

Shares options after probation

25 days annual leave plus bank holidays

Pension options

Qualifications

• 3+ years experience in a technical support role.
• Experience in healthcare industry support.
• Experience with application deployment on mobile platforms.

Responsibilities

• Deliver IT support to new & existing customers.
• Ensure customer service standards are met.
• Work with internal teams to resolve service issues.
• Provide input on system documentation and client training.
• Assist in testing new product versions.
• Support internal staff with technical assistance.
• Perform ongoing IT system maintenance.

Skills

Technical support

Customer service

Collaboration with internal teams

Job description

Application Support Technician

Our client is a global MedTech platform that leverages AI to quickly & efficiently assess patients in a range of clinical settings, care homes & hospitals. They have won multiple awards & experienced high levels of growth over recent years and, as such, are looking for an Application Support Technician to join their UK team.

Working closely with a range of clients and internal staff, the Application Support Technician will be responsible for delivering IT support and ongoing maintenance, whilst providing first-class customer service.

This is a fully remote position for candidates based in the UK.

Responsibilities

• Deliver IT support to new & existing customers, both in-person and virtually
• Ensure customer service standards are met with every case
• Work closely with internal teams (Quality Assurance and Development) to resolve service issues
• Provide insight into creation, review and improvements of system documentation and client training
• Assist in testing new versions of the product and provide insight into improvements
• Support internal staff with technical assistance
• Ongoing IT system maintenance & health checks

The Successful Candidate

• 3+ years experience in a role providing technical support to clients would be ideal
• Experience supporting users in the healthcare industry would be a plus
• Experience deploying and managing applications through Apple & Google Play stores is also ideal
• Based in the UK

Application Support Technician Package

• Basic salary : up to £40,000
• 10% annual bonus
• Shares options after probation period completion
• 25 days annual leave plus bank holidays
• Pension options