Application Support Manager - Investments

Railpen; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading pension investment firm in London seeks an Investment IT Application Support Manager. This role involves leading support and stability of investment platforms while managing a team of analysts. Responsibilities include ensuring the reliability and quality of investment data to facilitate effective decision-making. A strong candidate will have substantial experience in front office application support and a solid technical foundation. The position offers a competitive salary, hybrid working, and various family-friendly policies.

Benefits

28 days annual leave plus bank holidays

Generous annual bonus plan

Membership of the Railways Pension Scheme

Private Medical Insurance

Employee assistance programme

Health cash plan

Hybrid and flexible working support

Qualifications

• Substantial experience in leading front office investment application support.
• Proven track record in managing vendor relationships.
• Strong technical foundation with experience in investment trading applications.

Responsibilities

• Lead support and stability of core investment platforms.
• Manage a team of application support and data analysts.
• Ensure investment data is reliable and of good quality.

Skills

Leading front office investment application support

Data management

Vendor relationship management

Microsoft 365

Active Directory/Azure Active Directory

Windows Server/Windows OS

Problem-solving

User satisfaction improvement

Tools

Application and server monitoring tools

Job description

We have an exciting opportunity for an Investment IT Application Support Manager to join our IT Operations and Service Delivery team on a permanent basis, based in London.

Who we are

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.

The role

As the Investment IT Application Support Manager, your role will be to lead the support and stability of our core investment platforms and applications. This role plays a key part in ensuring our investment teams have reliable, high-performing systems that enable effective decision-making and operational efficiency. To supplement that the role will make sure investment data is reliable, timely and of good quality so the investment business teams can perform their roles to secure members futures. This position will serve as a critical link between the Investment Business and Technology, ensuring that all activities within Investment IT Operations are directed towards delivering value to our scheme members.

This role leads efforts to boost efficiency, solve problems, and suggest innovative solutions that improve user satisfaction and business outcomes. It also manages a team of six application support and data analysts.

The person

We seek a candidate with substantial experience in leading front office investment application support and data management teams, possessing a proven track record in managing vendor relationships and supporting investment trading or data applications. The ideal individual will demonstrate a strong technical foundation, including expertise in Microsoft 365, Active Directory/Azure Active Directory, Windows Server/Windows OS, job scheduling, and application and server monitoring tools. Success in this role requires exemplary leadership by setting high standards, fostering an inclusive environment, and advancing the growth of team members through effective coaching, mentoring, and the promotion of best practices.

This is a unique role, where you will have the autonomy and influence to bring a new lease of energy and direction to the business, building on what we currently have with a vision for continuous improvement. You will have the ability to visualise, articulate and solve complex problems and concepts applying logical thinking. Your communication style will be open, measured, whilst being considerate of the audience with the ability to present problems and solutions to technical and non-technical users. You will build credible relationships based on trust, commitment and value adding output, operating at all times in a way that is agile, focused and purpose led.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for.You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.

What we can offer you

• A competitive salary (depending on experience)
• 28 days annual leave plus bank holidays
• Generous annual bonus plan
• We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
• 4x Life Assurance cover
• Colleague referral scheme

Health & Wellbeing

• Private Medical Insurance
• Employee assistance programme
• Health cash plan
• Eye care vouchers
• Flu vaccination

Lifestyle

• We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
• Buy and sell holidays
• Give as you earn scheme
• Paid volunteering days
• Flexible half days leave
• Electric vehicle leasing
• Cycle to work scheme

Next Steps

Please apply for the apply button or visit Careers Page by 5pm on 6th January 2026.

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life