Application Support Engineer

Unum; Dorking; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading employee benefits provider in the UK is seeking an Application Support Engineer to provide technical leadership and ensure operational stability. The role requires managing complex issues, mentoring junior staff, and implementing performance improvements. Key qualifications include strong Application Support experience, proficiency in automation scripting, and knowledge of cloud platforms. This position offers a generous bonus and benefits including a DC pension scheme and healthcare support.

Benefits

Generous Bonus

DC pension scheme

Life, medical and income Insurance

Remote GP access

Nutrition coaching

Unlimited mental health support

27 days holiday, option to buy/sell holiday

Salary sacrifice electric car scheme

Qualifications

• Proven background in Application Support with strong problem-solving skills.
• Proficient in ITIL and Agile methodologies.
• Hands-on experience in automation and monitoring tools.

Responsibilities

• Design and implement processes to improve service availability.
• Manage application releases and deployments.
• Lead the resolution of application incidents.

Skills

Application Support background

Problem-solving

Incident management

Communication skills

Collaboration skills

Tools

Python

Shell

Splunk

AppDynamics

Control‑M

Azure

AWS

GIT

Jenkins

TFS

Job description

Job Posting End Date: November 30

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

12 Application Support Engineer

Hybrid – Basingstoke or Dorking

What will you bring?

We are hiring an Application Support Engineer to provide technical leadership and expertise across UK applications, ensuring the stability and performance of both production and non-production environments.

You will manage complex technical issues, drive rapid resolution of service interruptions, and maintain high service standards for internal and external customers. You’ll also support small business changes and enhancements, working independently and mentoring junior team members when needed.

Responsibilities and Requirements:

• Design and implement processes to improve service availability, monitoring, and performance.
• Apply preventative and corrective measures to enhance system reliability and release quality.
• Lead the resolution of application incidents, performing root cause analysis and implementing permanent fixes.
• Manage application releases and deployments with minimal disruption.
• Communicate effectively with teams, suppliers, and stakeholders to support ongoing service improvement.

About You:

• Proven background in Application Support, with strong problem-solving, decision-making, and incident management skills.
• Proficient in ITIL and Agile methodologies, with hands‑on experience in automation, scripting (e.g. Python, Shell), and monitoring tools (e.g. Splunk, AppDynamics, Control‑M).
• Sound knowledge of cloud platforms (Azure, AWS), RDBMS, network protocols (TCP/IP), and development/configuration tools (e.g. GIT, Jenkins, TFS).
• Excellent communication, collaboration, and organisational skills, with a proactive approach and ability to work effectively under pressure.

The successful candidate can expect:

• Generous Bonus
• DC pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on‑site electric chargers.

#LI-VI1 #LI-Hybrid

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Company:
Unum UK