Application Support Consultant

Hampshire County Council; Abbots Worthy; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading local authority in the UK is seeking an IT Application Support Consultant to join their Application Support Team. You will help support complex applications used across the council, focusing on Social Care and Education. The ideal candidate will possess strong problem-solving skills and a customer-focused approach, and will be involved in incident management, configuration, and compliance activities. This role offers competitive benefits including holiday entitlement, a pension scheme, and flexible working arrangements.

Benefits

Holiday entitlement

Pension scheme

Flexi-time scheme

Family-friendly policies

Interest-free travel loans and discounts

Qualifications

• Experience in IT support and configuration of business applications.
• Knowledge of Local Authority business processes is an advantage.
• Commitment to data accuracy and IT security.

Responsibilities

• Support business-critical applications.
• Provide user application support across levels.
• Manage and resolve complex support incidents.
• Assist with compliance, analysis, and testing of changes.
• Mentor and train staff.

Skills

Problem-solving skills

Interpersonal skills

Analytical skills

Customer-focused

Ability to prioritize tasks

Job description

Role Overview

Joining the Application Support Team, as an IT Application Support Consultant, you'll be helping to support a wide range of complex applications used across Hampshire County Council, with a focus on Social Care and Education. The focus of the team is application support for Hampshire County Council across the Directorates, predominantly Adults Health and Care and Children's Services. We work on compliance, analysis, configuration, and testing of changes alongside the business as usual support of these critical systems.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

Responsibilities

• Support business critical applications in a dynamic environment.
• Provide 1st to 3rd level user application support, ideally within local government or the public sector.
• Manage and resolve complex support incidents, using effective problem‑solving skills.
• Assist with compliance, analysis, configuration and testing of changes.
• Translate technical knowledge into practical support.
• Support external suppliers and work across IT functions including support, administration, analysis, development and testing.
• Mentor and train staff, and maintain data accuracy and IT security.

Qualifications & Requirements

• Positive and enthusiastic with a flexible attitude and excellent interpersonal skills.
• Background of working in IT, supporting and configuring business applications.
• Knowledge of Local Authority business processes is an advantage.
• Strong analytical and problem‑solving skills.
• Customer‑focused approach and effective communication across all levels.
• Ability to prioritize tasks and take initiative.
• Commitment to data accuracy, IT security, collaboration and teamwork.

About Hampshire County Council

Hampshire County Council is recognised nationally as one of the highest‑performing local authorities in the UK. A modern, forward‑looking local authority, it offers a pleasant, supportive and collaborative working environment.

We are a flexible employer interested in making the most of your skills and offer a great work‑life balance.

Benefits

• Holiday entitlement
• Pension scheme
• Flexi‑time scheme
• Family‑friendly policies
• Interest‑free travel loans and discounts

We offer a flexible, motivating and inclusive workplace where you are empowered to be your best and can grow and develop in your role.