Application Support Analyst

YourRecruit; Guildford; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A niche insurer is searching for an Application Support Analyst in Guildford to provide hands-on support for bespoke applications. This hybrid role will involve logging and resolving support tickets, collaborating with developers, and contributing to system improvements. The ideal candidate has strong analytical skills and previous experience supporting custom-built applications. Benefits include a competitive salary of £35,000 - £45,000, private medical insurance, and support for professional qualifications.

Benefits

Private medical insurance

Pension scheme

Salary sacrifice electric vehicle scheme

Qualifications

• Strong analytical and problem-solving skills with experience in application support.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Previous experience supporting bespoke or custom-built applications is essential.

Responsibilities

• Provide first- and second-line support for bespoke applications.
• Log, triage, and resolve support tickets.
• Collaborate with business users and external partners.

Skills

Analytical skills

Problem-solving skills

Communication skills

Time management

Job description

Overview

Application Support Analyst - Guildford (Hybrid)

Are you passionate about solving real business problems and working with bespoke, business-critical applications? This role is with a niche insurer seeking an Application Support Analyst to join their IT team. It is a hands-on role where your input will influence the evolution of their systems and processes.

What you’ll do

• Providing first- and second-line support for bespoke applications
• Logging, triaging, and resolving support tickets
• Analysing issues across applications, data, and workflows
• Producing clear, structured development tickets and functional specifications
• Collaborating with business users, developers, and external partners
• Supporting UAT testing and post-release validation
• Contributing to continuous improvement of systems and processes

What our client is looking for

Essential

• Experience in application support, systems analysis, or similar roles
• Strong analytical and problem-solving skills
• Experience supporting bespoke or custom-built applications
• Ability to write clear, structured tickets and specifications
• Confident communicator with technical and non-technical stakeholders
• Ability to manage multiple priorities in a live support environment

Desirable

• Salesforce experience (support, processes, or integrations)
• Insurance sector experience (underwriting, claims, or policy administration)
• Familiarity with ticketing tools and databases
• Experience with external developers or Agile environments

Personal attributes

• Detail-oriented and methodical
• Curious about end-to-end system functionality
• Takes ownership of issues from start to finish
• Calm, professional, and user-focused

Benefits

• Salary of £35,000 - £45,000
• Monday-Friday 9am-5pm
• Hybrid working after probation: in-office Tuesday-Thursday (Guildford) and remote Monday & Friday
• Benefits including private medical insurance, free parking locally, pension, group life cover, and a salary sacrifice electric vehicle scheme
• Support for professional qualifications and annual salary reviews
• Friendly, modern offices in central Guildford

How to apply

If you are ready to combine hands-on application support with shaping system improvements in a collaborative and dynamic environment, we want to hear from you!

Notes

For your information: Interested? Please send your CV in as a Word format only. Please only apply if you are already eligible to work in the UK (indefinitely and without sponsorship). Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee.

Due to the large numbers of responses we receive, it is not possible to respond to every application. Only short-listed candidates will be contacted for this role; if you haven’t heard from us within 7 days, please assume you have been unsuccessful on this occasion. You may apply for other roles and we will keep your details on file for suitable vacancies.