Apple Systems Engineer - Helpdesk

Academia Group; Hemel Hempstead; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Increased annual leave with length of?

Free annual leave on your birthday

Length of service bonus

Free Will Writing service

Job summary

Academia Group is seeking a new member for the Apple Helpdesk Team to deliver high-quality technical services and support to our Jamf-managed client base in Hemel Hempstead. The role focuses on Tier 2+ remote desktop support for OSX/iOS and Jamf Pro, with responsibilities spanning patch management automation and MDM maintenance.

You will communicate complex concepts clearly to non-technical users, requiring strong customer-facing skills and a proactive approach to problem solving in a fast-paced

Qualifications

• Experience managing an Apple Mac & iOS environment from the ground up using Jamf Pro in a current MacOS Sequoia+ environment.
• A passion for technology and strong communication skills.
• Excellent communication, questioning, and listening abilities.
• Strong personal planning and work organisation skills.
• Excellent telephone manner.
• Ability to demonstrate solutions to customers when necessary.
• Certifications or proven experience with Jamf products (e.g., Jamf Certified, Jamf Pro CCA/300, Jamf Protect, Jamf Security Cloud).

Responsibilities

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro.
• Maintenance and automation of software for patch management.
• Basic network troubleshooting and diagnostics.
• MDM (Jamf) solution maintenance.
• Ability to communicate technical concepts to a nontechnical audience.

Skills

Apple Mac environment

Communication

Organisational skills

Telephone manner

Explain technical concepts

Problem solving

Tools

Jamf Pro

Blueprints & SSO

PSSO

Jamf Protect

Apple School Manager

Apple Business

Job description

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
• Maintenance and automation of software for patch management
• Basic network troubleshooting and diagnostics
• MDM (Jamf) solution maintenance
• Ability to communicate technical concepts to a nontechnical audience

Key Skills

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
• A passion for all things technology related
• Excellent all round communication skills especially in questioning and listening.
• Excellent personal planning and work organisation skills
• Excellent telephone manner
• Ability to demonstrate solutions to customers when necessary
• Experience* &/or certification of any of the following:
• Jamf Certified
• Jamf Pro CCA or 300
• Jamf Protect or 270 or above
• Knowledge of modern Jamf management including Blueprints & SSO
• Apple School Manager
• Apple Business
• Jamf Connect
• PSSO
• Jamf Protect
• Jamf Security Cloud

A sneak peak at some of our employee benefits...

Increased annual leave with length of service

Free annual leave on your birthday

Length of service bonus

Free Will Writing service

And more!

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Apple Systems Engineer - Helpdesk Hemel Hempstead, England, GB