Apple Systems Engineer - Helpdesk

Academia the Technology Group; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Gym membership contribution

Health Cash Plan

Increased annual leave

Free annual leave on your birthday

Length of service bonus

Free Will Writing service

And more!

Job summary

Academia is seeking a new team member to support the growth of the Technical Services division. As part of the Apple Helpdesk Team, you will deliver high quality technical services and support to our Jamf-managed client base.

You will handle Tier 2+ remote desktop support for OSX, iOS and Jamf Pro, resolve issues, automate patch management, and maintain MDM solutions. You will also document solutions and ISO procedures while explaining technical concepts to nontechnical audiences.

Qualifications

• Experience managing an Apple Mac and/or Apple iOS environment from the ground up using Jamf Pro in a current macOS Sequoia+ environment.
• Strong communication and ability to explain technical concepts to nontechnical users.
• Jamf certifications or related knowledge is desirable.

Responsibilities

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro.
• Issue resolution and troubleshooting.
• Maintenance and automation of software for patch management.
• Basic network troubleshooting and diagnostics.
• MDM (Jamf) solution maintenance.
• Solutions documentation and ISO procedure documentation.
• Ability to communicate technical concepts to a nontechnical audience.

Skills

Jamf Pro

macOS

iOS

Remote support

Communication skills

Planning & organisation

Telephone manner

Customer presentation

Job description

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.

Amongst other tasks the Apple Systems Engineer will be responsible for:

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro


• Issue resolution


• Maintenance and automation of software for patch management


• Basic network troubleshooting and diagnostics


• MDM (Jamf) solution maintenance


• Solutions documentation


• ISO procedure documentation


• Ability to communicate technical concepts to a nontechnical audience

Key Skills

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment


• A passion for all things technology related


• Excellent all round communication skills especially in questioning and listening


• Excellent personal planning and work organisation skills


• Excellent telephone manner


• Ability to demonstrate solutions to customers when necessary


• Experience* &/or certification of any of the following:
  
  
  
  • Jamf Certified
    
    
    
    • Jamf Pro CCA or 300
    
    
    • Jamf Protect or 270 or above
    
    
    • Knowledge of modern Jamf management including Blueprints & SSO
    
    
    
    
  
  
  • Apple School Manager
  
  
  • Apple Business
  
  
  • Entra ID
  
  
  • Jamf Connect
  
  
  • PSSO
  
  
  • Jamf Protect
  
  
  • Jamf Security Cloud
  
  
  
  

Benefits

A sneak peek at some of our employee benefits...

• Gymmembershipcontribution


• HealthCash Plan


• Increasedannualleave withlength ofservice


• Free annual leave on your birthday


• Length of service bonus


• Free Will Writing service


• And more!