Apple Systems Engineer - Helpdesk

Academia Group; Greater London; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Gym membership contribution

Health cash plan

Increased annual leave

Birthday leave

Length of service bonus

Will writing service

Job summary

Academia is seeking an Apple Systems Engineer to join the Apple Helpdesk Team in a role focused on high-quality technical services and Jamf Pro management for our MacOS and iOS environment. The ideal candidate will handle Tier 2+ remote support, issue resolution, and MDM maintenance while documenting solutions and ISO procedures.

The role requires strong communication, planning, and the ability to explain complex concepts to non-technical audiences, with certifications in Jamf or related tools

Qualifications

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment.
• A passion for all things technology related.
• Excellent all round communication skills especially in questioning and listening.
• Excellent personal planning and work organisation skills.
• Excellent telephone manner.
• Ability to demonstrate solutions to customers when necessary.
• Experience* &/or certification of Jamf Pro CCA/300 or Jamf Protect 270+ or above; knowledge of modern Jamf management including Blueprints & SSO.

Responsibilities

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro.
• Issue resolution.
• Maintenance and automation of software for patch management.
• Basic network troubleshooting and diagnostics.
• MDM (Jamf) solution maintenance.
• Solutions documentation.
• ISO procedure documentation.
• Ability to communicate technical concepts to a nontechnical audience.

Skills

Apple Jamf Pro experience

Tech-driven

Communication skills

Planning & organisation

Telephone manner

Solution demonstration to customers

Jamf certifications

Tools

Jamf Pro

Jamf Protect

Jamf Connect

Jamf Blueprints & SSO

Apple School Manager

Apple Business

Job description

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division.As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.

Amongst other tasks the Apple Systems Engineer will be responsible for;

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
• Issue resolution
• Maintenance and automation of software for patch management
• Basic network troubleshooting and diagnostics
• MDM (Jamf) solution maintenance
• Solutions documentation
• ISO procedure documentation
• Ability to communicate technical concepts to a nontechnical audience

Key Skills

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment

• A passion for all things technology related

• Excellent all round communication skills especially in questioning and listening.

• Excellent personal planning and work organisation skills

• Excellent telephone manner

• Ability to demonstrate solutions to customers when necessary

• Experience* &/or certification of any of the following:

  • Jamf Certified

    • Jamf Pro CCA or 300
    • Jamf Protect or 270 or above
    • Knowledge of modern Jamf management including Blueprints & SSO

  • Apple School Manager

  • Apple Business

  • Entra ID

  • Jamf Connect

  • PSSO

  • Jamf Protect

  • Jamf Security Cloud

A sneak peak at some of our employee benefits…

• Gymmembershipcontribution
• HealthCash Plan
• Increasedannualleave withlength ofservice
• Free annual leave on your birthday
• Length of service bonus
• Free Will Writing service
• And more!