Apple Systems Engineer - Helpdesk

Academia Ltd; Hemel Hempstead; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Gym membership contribution

Health Cash Plan

Increased annual leave with length of

Free annual leave on your birthday

Length of service bonus

Free Will Writing service

Job summary

Academia in Hemel Hempstead is seeking an Apple Systems Engineer to join the Helpdesk team, focusing on high-quality support for Mac and iOS environments managed with Jamf Pro. The role covers remote desktop support (Tier 2+), issue resolution, patch management automation, basic network diagnostics and maintaining Jamf/MDM systems, with documentation and ISO procedures.

Excellent communication and the ability to explain technical concepts to non-technical users are essential; Jamf certifications

Qualifications

• Experience managing an Apple Mac/iOS environment with Jamf Pro in a current MacOS Sequoia+ environment.
• Excellent communication skills and ability to explain technical concepts to non-technical users.
• Jamf certifications or equivalent credentials are highly valued.

Responsibilities

• Provide Tier 2+ remote desktop support for OSX, iOS, and Jamf Pro.
• Resolve issues and automate patch management tasks.
• Maintain and troubleshoot MDM (Jamf) solutions and ISO procedures.
• Document solutions and create technical guides.

Skills

Jamf Pro

Apple Mac/iOS

Remote desktop

Troubleshooting

Documentation

Tools

Jamf Certified

Jamf Pro CCA/300

Jamf Protect 270+

Job description

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division.As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.

Amongst other tasks the Apple Systems Engineer will be responsible for;

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
• Issue resolution
• Maintenance and automation of software for patch management
• Basic network troubleshooting and diagnostics
• MDM (Jamf) solution maintenance
• Solutions documentation
• ISO procedure documentation
• Ability to communicate technical concepts to a nontechnical audience

Key Skills

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
• A passion for all things technology related
• Excellent all round communication skills especially in questioning and listening.
• Excellent personal planning and work organisation skills
• Excellent telephone manner
• Ability to demonstrate solutions to customers when necessary
• Experience* &/or certification of any of the following:
  • Jamf Certified
    • Jamf Pro CCA or 300
    • Jamf Protect or 270 or above
    • Knowledge of modern Jamf management including Blueprints & SSO
  • Apple School Manager
  • Apple Business
  • Entra ID
  • Jamf Connect
  • PSSO
  • Jamf Protect
  • Jamf Security Cloud

A sneak peek at some of our employee benefits...

• Gymmembershipcontribution
• HealthCash Plan
• Increasedannualleave withlength ofservice
• Free annual leave on your birthday
• Length of service bonus
• Free Will Writing service
• And more!