Apple Systems Engineer - Helpdesk

Academia Ltd t/a Smartdesc; Hemel Hempstead; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Gym membership contribution

Health Cash Plan

Increased annual leave with length of

Birthday leave

Length of service bonus

Free Will Writing service

Job summary

Academia is seeking an Apple Systems Engineer to join the Apple Helpdesk Team. The role focuses on provision of high-quality technical services and support to Jamf-managed clients, primarily on macOS and iOS platforms.

You will handle Tier 2+ remote desktop support, issue resolution, MDM maintenance, and patch management automation, alongside documenting solutions and ISO procedures. A strong communicator who can explain complex concepts to non-technical audiences will thrive in this role.

Qualifications

• Experience managing an Apple Mac/iOS environment with Jamf Pro.
• Strong communication and ability to explain technical concepts to non-technical users.
• Experience in patch management automation and software deployment.
• Good troubleshooting for network issues and Mac/iOS devices.
• Certifications in Jamf or Apple management are a plus.

Responsibilities

• Provide Tier 2+ remote desktop support for OSX, iOS and Jamf Pro.
• Resolve issues and perform patch management automation.
• Maintain and troubleshoot MDM solutions (Jamf).
• Document solutions and ISO procedures.
• Communicate technical concepts to non-technical audiences.
• Assist with basic network diagnostics.

Skills

Jamf Pro

MacOS management

Remote desktop support

MDM management

Communication skills

Problem solving

Job description

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division.As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.

Amongst other tasks the Apple Systems Engineer will be responsible for;

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
• Issue resolution
• Maintenance and automation of software for patch management
• Basic network troubleshooting and diagnostics
• MDM (Jamf) solution maintenance
• Solutions documentation
• ISO procedure documentation
• Ability to communicate technical concepts to a nontechnical audience

Key Skills

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
• A passion for all things technology related
• Excellent all round communication skills especially in questioning and listening.
• Excellent personal planning and work organisation skills
• Excellent telephone manner
• Ability to demonstrate solutions to customers when necessary
• Experience* &/or certification of any of the following:
  • Jamf Certified
    • Jamf Pro CCA or 300
    • Jamf Protect or 270 or above
    • Knowledge of modern Jamf management including Blueprints & SSO
  • Apple School Manager
  • Apple Business
  • Entra ID
  • Jamf Connect
  • PSSO
  • Jamf Protect
  • Jamf Security Cloud

A sneak peek at some of our employee benefits...

• Gymmembershipcontribution
• HealthCash Plan
• Increasedannualleave withlength ofservice
• Free annual leave on your birthday
• Length of service bonus
• Free Will Writing service
• And more!