Apple Systems Engineer - Onsite

Academia the Technology Group; Manchester; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Gymmembershipcontribution

HealthCash Plan

Increasedannualleave withlength ofserv

Free annual leave on your birthday

Length of service bonus

Free Will Writing service

And lots more!

Job summary

Academia the Technology Group is seeking a Technical Services Team member to support a large higher education client with their Jamf Pro managed Apple estate. You will be responsible for onsite management of Apple devices and provide high-quality technical services and support.

The role requires strong communication skills and the ability to translate technical concepts for non-technical stakeholders, with access to remote Jamf-certified engineers for guidance.

Qualifications

• Experience managing a MacOS/iOS environment from the ground up using Jamf Pro in a current macOS Sequoia+ environment.
• Excellent communication and ability to explain technical concepts to non-technical audiences.

Responsibilities

• Onsite management of large Apple device estate (MacOS/iPadOS).
• Maintenance and automation of software for patch management.
• Basic network troubleshooting, diagnostics and repair.
• MDM (Jamf) solution implementation and maintenance (Jamf Pro, Jamf Protect, Security).
• Solutions development and maintenance.
• ISO procedure documentation.

Skills

Jamf Pro management

MacOS administration

Apple device management

Communication skills

Planning & organisation

Telephone manner

Jamf certification

Tools

Jamf Pro

Jamf Protect

Jamf Blueprints

DDM

Entra SSO

Job description

Academia is currently seeking to recruit a new member of staff to strengthen the Technical Services Team, dedicated to supporting a large higher education client with their Jamf Pro managed Apple estate. As a member of the team, the emphasis will be on providing high quality technical services & support. The ideal candidate will have experience managing a MacOS environment as the primary admin.

The role will have the support and backing of the UK's largest pool of Jamf certified engineers available for remote assistance, support and consultancy and would suit a highly competent individual with strong communication & technical skills to undertake the following duties:

• Onsite management of large Apple device estate
  • Apple MacOS and iPadOS devices
  • Apple School Manager
  • Mix of Shared/Lab and 1 to 1
• Maintenance and automation of software for patch management
• Basic network troubleshooting, diagnostics and repair
• MDM (Jamf) solution implementation and maintenance
  • Jamf Pro
  • Jamf Protect & Security Cloud
  • Modern Jamf technologies including Blueprints, DDM & Entra SSO device compliance
• Solutions development and maintenance
• ISO procedure documentation
• Ability to communicate technical concepts to a nontechnical audience

Key Skills

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
• A passion for all things technology related
• Excellent all round communication skills especially in questioning and listening
• Excellent personal planning and work organisation skills
• Excellent telephone manner
• Ability to demonstrate solutions to customers when necessary
• Experience* &/or certification of any of the following:
  • Jamf Certified
    • Jamf Pro CCA or 300
    • Jamf Protect 370

Benefits

A sneak peak at some of our employee benefits include..

• Gymmembershipcontribution
• HealthCash Plan
• Increasedannualleave withlength ofservice
• Free annual leave on your birthday
• Length of service bonus
• Free Will Writing service
• And lots more!