Apple Systems Engineer - Helpdesk

Academia the Technology Group; Hemel Hempstead; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Gym membership

Health cash plan

Increased annual leave with length of

Free birthday leave

Length of service bonus

Free Will Writing service

Job summary

Academia the Technology Group is seeking an Apple Systems Engineer to join the Helpdesk team. The role focuses on Tier 2+ remote support for OSX, iOS and Jamf Pro, resolving issues, patch-management automation, and basic network diagnostics.

You will maintain Jamf MDM solutions, create technical documentation, and communicate complex concepts to nontechnical users, while delivering high-quality service across a predominantly Jamf-managed client base.

Qualifications

• Experience managing an Apple Mac &/or Apple iOS environment using Jamf Pro in a current MacOS Sequoia+ environment.
• A passion for technology and strong communication skills.
• Excellent communication, questioning and listening abilities.
• Strong personal planning and organisational skills and a professional telephone manner.
• Ability to demonstrate solutions to customers.

Responsibilities

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro.
• Issue resolution and proactive maintenance.
• Automation of software for patch management.
• Basic network troubleshooting and diagnostics.
• MDM maintenance (Jamf) and documentation.
• Solutions documentation and ISO procedure documentation.
• Communicate technical concepts to nontechnical audiences.

Skills

Jamf Pro

MacOS Sequoia+

Communication

Organisation

Telephone manners

Customer facing

Jamf Certification

Jamf Pro CCA

Jamf Protect

SSO Knowledge

Apple School Manager

Apple Business

Entra ID

Jamf Connect

PSSO

Jamf Security Cloud

Tools

Jamf Pro

Apple Business Manager

Jamf Connect

Entra ID

Job description

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.

Amongst other tasks the Apple Systems Engineer will be responsible for:

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro


• Issue resolution


• Maintenance and automation of software for patch management


• Basic network troubleshooting and diagnostics


• MDM (Jamf) solution maintenance


• Solutions documentation


• ISO procedure documentation


• Ability to communicate technical concepts to a nontechnical audience

Key Skills

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment


• A passion for all things technology related


• Excellent all round communication skills especially in questioning and listening


• Excellent personal planning and work organisation skills


• Excellent telephone manner


• Ability to demonstrate solutions to customers when necessary


• Experience* &/or certification of any of the following:
  
  
  
  • Jamf Certified
    
    
    
    • Jamf Pro CCA or 300
    
    
    • Jamf Protect or 270 or above
    
    
    • Knowledge of modern Jamf management including Blueprints & SSO
    
    
    
    
  
  
  • Apple School Manager
  
  
  • Apple Business
  
  
  • Entra ID
  
  
  • Jamf Connect
  
  
  • PSSO
  
  
  • Jamf Protect
  
  
  • Jamf Security Cloud
  
  
  
  

Benefits

A sneak peek at some of our employee benefits...

• Gymmembershipcontribution


• HealthCash Plan


• Increasedannualleave withlength ofservice


• Free annual leave on your birthday


• Length of service bonus


• Free Will Writing service


• And more!