Apple Systems Engineer - Onsite

Academia Ltd

Manchester

Hybrid

GBP 38,000 - 52,000

Full time

10 days ago

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Benefits offered by this job

Gym membership contribution

Health Cash Plan

Increased annual leave

Free annual leave on birthday

Length of service bonus

Free Will Writing service

Job summary

Academia Ltd is recruiting to strengthen its Technical Services Team to support a large higher education client with a Jamf Pro managed Apple estate. The role emphasizes high-quality technical services and support, with an ideal candidate having experience managing a MacOS environment as the primary admin.

The team offers remote access to the UK’s largest pool of Jamf certified engineers for support and consultancy, suitable for a highly competent individual with strong communication and

Qualifications

Experience managing a MacOS environment using Jamf Pro in a current MacOS version.
Excellent communication and listening skills.
Ability to explain technical concepts to non-technical audiences.

Responsibilities

Onsite management of a large Apple device estate (MacOS/iPadOS).
Maintain and automate software for patch management.
Basic network troubleshooting, diagnostics and repair.

Skills

Jamf Pro

MacOS admin

Strong communication

Planning & organisation

Telephone manner

Education

Jamf certification

Tools

Jamf Pro

Job description

Academia is currently seeking to recruit a new member of staff to strengthen the Technical Services Team, dedicated to supporting a large higher education client with their Jamf Pro managed Apple estate.As a member of the team, the emphasis will be on providing high quality technical services & support.The ideal candidate will have experience managing a MacOS environment as the primary admin.

The role will have the support and backing of the UK’s largest pool of Jamf certified engineers available for remote assistance, support and consultancy andwould suit a highly competent individual with strong communication & technical skills to undertake the following duties:

Onsite management of large Apple device estate
- Apple MacOS and iPadOS devices
- Apple School Manager
- Mix of Shared/Lab and 1 to 1
Maintenance and automation of software for patch management
Basic network troubleshooting, diagnostics and repair
MDM (Jamf) solution implementation and maintenance
- Jamf Pro
- Jamf Protect & Security Cloud
- Modern Jamf technologies including Blueprints, DDM & Entra SSO device compliance
Solutions development and maintenance
ISO procedure documentation
Ability to communicate technical concepts to a nontechnical audience

Key Skills

Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment
A passion for all things technology related
Excellent all round communication skills especially in questioning and listening.
Excellent personal planning and work organisation skills
Excellent telephone manner
Ability to demonstrate solutions to customers when necessary
Experience* &/or certification of any of the following:
- Jamf Certified