Apple Systems Engineer - Onsite

Academia Group; Manchester; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Gym membership contribution

Health Cash Plan

Increased annual leave with length of

Free annual leave on your birthday

Length of service bonus

Free Will Writing service

And lots more!

Job summary

Academia Group is seeking a technically capable IT professional to join the Technical Services Team in supporting a Jamf Pro managed Apple estate for a large higher education client. The role focuses on onsite management, patch management automation and delivering clear technical guidance to non-technical staff.

The ideal candidate will have MacOS experience, Jamf Pro skills, and strong communication. You will work with a UK-based team of Jamf engineers to implement and maintain Jamf solutions

Qualifications

• Experience managing an Apple MacOS/Jamf Pro environment
• Ability to communicate technical concepts to a non-technical audience
• ISO procedure documentation experience
• Excellent planning and work organisation skills
• Excellent telephone manner
• Jamf certifications are advantageous

Responsibilities

• Onsite management of large Apple device estate (MacOS/iPadOS)
• Maintenance and automation of patch management software
• Basic network troubleshooting, diagnostics and repair
• MDM (Jamf) solution implementation and maintenance (Jamf Pro, Jamf Protect)
• Development and maintenance of solutions
• ISO procedure documentation
• Ability to communicate technical concepts to non-technical audiences

Skills

MacOS administration

Jamf Pro experience

Communication skills

Planning & organization

Telephone manner

Solution demonstration

Education

Jamf Certified

Jamf Pro CCA/300

Jamf Protect 370

Tools

Jamf Pro

Jamf Protect

Jamf Blueprints

Jamf DDM

Entra SSO

Job description

Academia is currently seeking to recruit a new member of staff to strengthen the Technical Services Team, dedicated to supporting a large higher education client with their Jamf Pro managed Apple estate.As a member of the team, the emphasis will be on providing high quality technical services & support.The ideal candidate will have experience managing a MacOS environment as the primary admin.

The role will have the support and backing of the UK’s largest pool of Jamf certified engineers available for remote assistance, support and consultancy andwould suit a highly competent individual with strong communication & technical skills to undertake the following duties:

• Onsite management of large Apple device estate

  • Apple MacOS and iPadOS devices
  • Apple School Manager
  • Mix of Shared/Lab and 1 to 1

• Maintenance and automation of software for patch management

• Basic network troubleshooting, diagnostics and repair

• MDM (Jamf) solution implementation and maintenance

  • Jamf Pro
  • Jamf Protect & Security Cloud
  • Modern Jamf technologies including Blueprints, DDM & Entra SSO device compliance

• Solutions development and maintenance

• ISO procedure documentation

• Ability to communicate technical concepts to a nontechnical audience

Key Skills

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment

• A passion for all things technology related

• Excellent all round communication skills especially in questioning and listening.

• Excellent personal planning and work organisation skills

• Excellent telephone manner

• Ability to demonstrate solutions to customers when necessary

• Experience* &/or certification of any of the following:

  • Jamf Certified

    • Jamf Pro CCA or 300

    • Jamf Protect 370

A sneak peak at some of our employee benefits include..

• Gymmembershipcontribution
• HealthCash Plan
• Increasedannualleave withlength ofservice
• Free annual leave on your birthday
• Length of service bonus
• Free Will Writing service
• And lots more!