Apple Systems Engineer - Jamf Pro & Remote Support
Academia Ltd t/a Smartdesc
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Academia is seeking an Apple Systems Engineer to join the Apple Helpdesk Team. The role focuses on provision of high-quality technical services and support to Jamf-managed clients, primarily on macOS and iOS platforms.
You will handle Tier 2+ remote desktop support, issue resolution, MDM maintenance, and patch management automation, alongside documenting solutions and ISO procedures. A strong communicator who can explain complex concepts to non-technical audiences will thrive in this role.
Qualifications
- Experience managing an Apple Mac/iOS environment with Jamf Pro.
- Strong communication and ability to explain technical concepts to non-technical users.
- Experience in patch management automation and software deployment.
- Good troubleshooting for network issues and Mac/iOS devices.
- Certifications in Jamf or Apple management are a plus.
Responsibilities
- Provide Tier 2+ remote desktop support for OSX, iOS and Jamf Pro.
- Resolve issues and perform patch management automation.
- Maintain and troubleshoot MDM solutions (Jamf).
- Document solutions and ISO procedures.
- Communicate technical concepts to non-technical audiences.
- Assist with basic network diagnostics.
Skills
Job description
Academia is seeking an Apple Systems Engineer to join the Apple Helpdesk Team. The role focuses on provision of high-quality technical services and support to Jamf-managed clients, primarily on macOS and iOS platforms.
You will handle Tier 2+ remote desktop support, issue resolution, MDM maintenance, and patch management automation, alongside documenting solutions and ISO procedures. A strong communicator who can explain complex concepts to non-technical audiences will thrive in this role.
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