Ambitious Service Advisor — Automotive Aftersales, £40k OTE

Perfect Placement UK Ltd; Crawley; On-site; GBP 30,000 - 40,000; Full time

Job summary

Perfect Placement UK Ltd is seeking an experienced Service Advisor for a busy franchised car dealership in Crawley, West Sussex. You will be the main contact for customers during service or repair and coordinate bookings with the workshop.

Role requires strong communication and a customer-focused approach, with opportunities for upselling service plans. Working hours are Mon-Fri 8:00am-6:00pm, Saturdays on a rota basis, with a competitive basic salary and OTE up to £40,000.

Qualifications

• Experience as a Service Advisor in a motor trade or automotive aftersales environment.
• Previous customer-facing automotive experience is essential.
• Confident discussing servicing and costs with customers.
• Strong communication, organisational and administrative skills.
• Professional, positive and customer-focused approach.

Responsibilities

• Welcome customers and provide a professional point of contact during vehicle service or repair.
• Book vehicles into the workshop and record customer requirements accurately.
• Liaise with technicians for updates and progress reports.
• Prepare accurate estimates and explain recommended work clearly.
• Arrange collections and deliveries for a smooth experience.
• Maintain regular communication from booking to handover.
• Identify service plans and additional products where appropriate.
• Support the dealership in achieving high customer satisfaction.

Skills

Customer service

Communication

Organisational skills

Administrative skills

Attention to detail

Tools

Dealership management systems

Job description

Perfect Placement UK Ltd is seeking an experienced Service Advisor for a busy franchised car dealership in Crawley, West Sussex. You will be the main contact for customers during service or repair and coordinate bookings with the workshop.

Role requires strong communication and a customer-focused approach, with opportunities for upselling service plans. Working hours are Mon-Fri 8:00am-6:00pm, Saturdays on a rota basis, with a competitive basic salary and OTE up to £40,000.