Automotive Service Advisor – £41k OTE, Training & Perks

Perfect Placement UK Ltd; Eastbourne; On-site; GBP 32,000 - 41,000; Full time

Benefits offered by this job

On-site parking

Employee discounts

Subsidised vehicle purchase plans

Training programmes

Career development pathways

Job summary

Perfect Placement UK Ltd. is seeking an experienced Service Advisor for a reputable automotive organisation in Eastbourne, East Sussex.

The role focuses on delivering outstanding customer service at vehicle drop-off/pick-up, relaying requests to the workshop, and keeping customers informed of progress throughout the day. You will cost additional work, obtain approvals, prepare invoices, and promote service plans.

Qualifications

• Prior experience as an automotive Service Advisor in a main dealer environment

Responsibilities

• Attending to customers during vehicle drop-off and collection, ensuring high levels of customer service
• Accurately recording customer requests and communicating them effectively to the workshop team
• Providing regular updates to customers regarding vehicle progress throughout the day
• Costing additional work required and obtaining customer approval for extra repairs
• Preparing and presenting customer invoices and relevant paperwork
• Explaining work undertaken clearly to customers
• Promoting service products including service plans and extended warranties
• Managing customer appointments and prioritising workload efficiently

Job description

Perfect Placement UK Ltd. is seeking an experienced Service Advisor for a reputable automotive organisation in Eastbourne, East Sussex.

The role focuses on delivering outstanding customer service at vehicle drop-off/pick-up, relaying requests to the workshop, and keeping customers informed of progress throughout the day. You will cost additional work, obtain approvals, prepare invoices, and promote service plans.