Senior Service Advisor – Auto Aftersales Leader, OTE £38k

Perfect Placement UK Ltd; Hempstalls; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Structured training

Career progression

In-house brand development

Supportive Aftersales Team

Job summary

Perfect Placement UK Ltd. is seeking an experienced Senior Service Advisor for our Stoke-on-Trent dealership in Staffordshire. The role offers a £32,000 basic salary with £38,000 OTE, reflecting a strong earning potential within a leading automotive group.

In this busy Aftersales environment, you will manage bookings, advise on warranty coverage, and deliver first-class customer service. The position features weekday hours with a Saturday morning rota and prospects for long-term progression

Qualifications

• Experience as a Senior Service Advisor or Service Advisor in the automotive sector.
• Strong customer service and communication skills.
• Ability to explain technical information clearly and build rapport.

Responsibilities

• Book MOTs, vehicle servicing and repairs for customers.
• Advise on warranty coverage and upsell parts or accessories where appropriate.
• Coordinate appointments with service team based on workload.
• Handle high volume of customer enquiries via phone and online booking.
• Provide customers with timely updates on turnaround times.

Skills

Customer service

Communication

Teamwork

Organisation

Automotive knowledge

Kerridge/ADP experience

Tools

Kerridge

ADP

Job description

Perfect Placement UK Ltd. is seeking an experienced Senior Service Advisor for our Stoke-on-Trent dealership in Staffordshire. The role offers a £32,000 basic salary with £38,000 OTE, reflecting a strong earning potential within a leading automotive group.

In this busy Aftersales environment, you will manage bookings, advise on warranty coverage, and deliver first-class customer service. The position features weekday hours with a Saturday morning rota and prospects for long-term progression