AM Shift Manager - Dash Express Exeter

The Dash Group (SW) Ltd; Cullompton; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading logistics company in Cullompton is seeking an experienced AM Shift Manager to oversee operations at their Exeter depot. The role requires strong leadership and communication skills to manage warehouse activities, ensure safety compliance, and deliver high operational performance. Ideal candidates will have proven leadership experience and a pragmatic approach to problem-solving. This position offers a full-time contract and opportunities for career growth.

Benefits

28 days holiday, plus additional days for service

Dynamic work environment

Growth opportunities

Qualifications

• Proven leadership experience in operational roles.
• Clear communication skills for effective negotiation.
• Experience in managing people and delivering performance.

Responsibilities

• Plan and optimise delivery routes across customer contracts.
• Manage warehouse operations for timely sorting and dispatch.
• Lead the shift team to ensure safety and efficiency.

Skills

Leadership

Communication

Customer service

Problem-solving

Flexibility

Job description

Key Information

Salary: £31,000 per annum

Location: Exeter Depot, Cullompton, EX15 3DA

Hours: Full-time, Tuesday to Saturday, 01:00 – 09:30

Reporting to: Operations Manager

Responsible For: All depot staff and operational activity

Holiday: 28 days inclusive of Bank Holidays, plus one additional day for every full year of continuous service (up to five extra days)

Contract: Permanent

Why Dash?

As an AM Shift Manager, you’ll be joining a fast-growing organisation that values leadership, innovation, and teamwork. We’re proud to create a workplace where every employee can make an impact, shape how we operate, and grow their career.

Here’s why you’ll love working with us:

• Dynamic Environment: Every day brings new challenges and opportunities in a fast-paced, high-energy setting.
• Empowered Leadership: We trust our managers to make decisions, lead their teams, and influence how the depot runs. Your ideas matter here.
• Growth Opportunities: We’re expanding across the South West and always look to promote from within. Your next step could be closer than you think.
• Great Team Culture: You’ll join a supportive team that works hard, communicates openly, and celebrates success together.
• Commitment to Excellence: From customer satisfaction to employee development, we hold ourselves to high standards and recognise those who go above and beyond.

Plus You Can Enjoy

• Meaningful Work: Your role plays a critical part in keeping people, goods, and businesses moving every single day.
• Supportive Culture: You’ll be part of a workplace where you’re supported, listened to, and trusted to deliver.
• Extra Holiday: As your length of service grows, so does your holiday entitlement — rewarding your commitment to the business.

Role Overview

As a key member of our leadership team, you will be responsible for the effective running of our Exeter depot during the early-morning operation. You’ll oversee routing, warehouse activity, driver dispatch, compliance, and service performance across multiple contracts. This is a hands‑on operational role where you will lead by example, ensure high standards, and maintain a safe, efficient, and well‑organised workplace.

What You’ll Be Doing

Operational Management

• Plan and optimise delivery routes across multiple customer contracts.
• Manage the warehouse floor to ensure a smooth, timely inbound sort and dispatch.
• Lead the shift team, ensuring all tasks are completed safely and efficiently.
• Maintain tight cost control across labour, fleet, and resource use.
• Monitor ETA performance and ensure drivers follow agreed routing.
• Oversee the safe loading and unloading of vehicles.

Driver & Fleet Compliance

• Deliver driver briefings, education, and ongoing training.
• Ensure daily vehicle checks and defect reporting are completed accurately.
• Allocate vehicles effectively and resolve vehicle defects.
• Monitor FleetCheck completion and maintain forklift compliance and defect management.
• Support driver performance management, including SPR, standards, and behaviour.

Service Quality & Accountability

• Ensure every item is scanned into the depot each morning.
• Investigate parcel discrepancies, damages, and items left in the depot.
• Ensure carded delivery processes and POD requirements are followed.
• Produce accurate AM reports and driver dispatch reporting.
• Manage RTI reporting, KPI performance, and service‑level compliance.

People Leadership

• Lead and support all early‑morning staff within the depot.
• Monitor staff appearance and adherence to standards.
• Handle first‑line people management, including absence management and performance conversations.
• Respond to depot and driver queries quickly and professionally.

Health & Safety

• Maintain a safe working environment at all times.
• Ensure all health and safety procedures are followed, including accident and incident reporting.
• Promote a culture where safety, compliance, and professionalism are prioritised.

What We’re Looking For

• Proven leadership experience with the ability to deliver and maintain strong operational performance.
• Clear and confident communication skills, with the ability to present information and negotiate effectively.
• Good knowledge of the local area (desirable but not essential).
• Strong customer service and relationship‑building skills.
• A pragmatic, solutions‑focused approach to problem‑solving and people management.
• Flexibility to work the required shift pattern and support operational needs.