Allocations Team Administrator

Stef & Philips Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An organization in property management is seeking an allocations team administrator to manage bookings and assist in maintaining property records. The role involves communicating with tenants and local authorities, ensuring compliance with policies, and maintaining thorough administrative processes. Strong organizational skills and proficiency in MS Office are essential for success in this dynamic environment. Benefits include generous holiday leave, private health insurance, and a referral scheme.

Benefits

23 days leave plus bank holidays

Additional long service leave

Private health insurance

Birthday off

Well-being day off

Maternity/Paternity Pay

Pension schemes

Referral scheme

Company payday lunch

Fresh fruit days

Qualifications

• Strong organizational and prioritization abilities are essential.
• Excellent communication skills required for tenant interactions.
• Ability to manage multiple priorities effectively in a dynamic environment.

Responsibilities

• Record bookings from local authorities for processing.
• Communicate with tenants, providing essential updates and information.
• Update internal systems with property availability and tenant information.
• Ensure compliance with administrative policies and procedures.
• Manage queries from residents and local authorities promptly.

Skills

Strong administration skills

Excellent interpersonal skills

Ability to work in a high-pressure environment

Proficiency in MS Office

Team collaboration

Job description

The Role

The allocations team keep up to date records of property availability, and deal with bookings for new tenants including arranging check-in meetings. The allocations team administrator provides support with the administrative tasks related to this, promptly processing new bookings from local authorities onto internal systems, preparing and uploading details of newly available properties as well as a range of other ad-hoc and regular administration work.

Main Duties & Responsibilities

• Recording all bookings from local authorities ready for the bookings team to plan.

• Following the warning letter and ASB policy and communicating this to tenants

• Sending out communications to tenants regarding warnings, inspections, vital information.

• Communicating with local authorities on behalf of tenants and providing the correct information to be able to correctly invoice.

• Supplying local authorities with the relevant compliance documents.

• Updating various local authority portals with available properties and bookings

• Making follow-up calls to all tenants that have been checked in recently.

• Ensuring all bookings on our in-house system have the correct paperwork uploaded.

• Effectively manage, resolve, and respond to resident, business, and local authority enquiries.已复制>p>

• Providing cover for annual leave as the team requires.

• Add new properties to the in-house system.

• Ensure the accuracy and consistency of all records and all paperwork filed in the correct folders / scanned.

• Provide timely and high quality written and verbal communications to residents and local authorities.

• Ensure all databases and management software systems are updated promptly and to an excellent standard.

• To comply with S&P policies and to carry out any duties that may reasonably be required considering the main purpose of the post.

Skills & Knowledge

• Strong administration, organizational, prioritization, numerical and attention to detail skills

• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.

• Ability to work effectively in a high-pressure environment.

• Proficiency in the use of MS Office including Outlook, Word, & Excel.

• Strong team ethic, with the proven ability to work effectively and.yellow and collaboratively within a team or independently with individuals at all levels.

• Working on own initiative without close supervision and as part of a team

• Working flexibly in responding to the varying demands of the role to achieve agreed outcomes.

Ideal but not Essential

• Knowledge of social housing

Benefits

• 23 days leave, plus bank holidays

• Additional holiday days for long service – up to 28 days

• Celebration of tenure

  • 3 years £500

  • 5 years £1000

  • 10 years £5000

• Private health insurance with Vitality

• Birthday off

• < уны>One well‑being day off per year

• Maternity/Paternity Pay

• Pension schemes increase – after 2 years.

• £500 referral scheme for staff who refer a new employee, paid upon passing probation.

• Company payday lunch

• Dailyfél>Fresh fruit

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