Alarm Receiving Centre (ARC) Controller (part time)

Johnson Controls, Inc.; Northern Ireland; On-site; GBP 60,000 - 80,000; Part time

Job summary

A security systems service provider is seeking an Alarm Receiving Centre Operative in Craigavon. This part-time position involves monitoring CCTV/Alarm activations, responding to emergencies, and supporting the Control Room Supervisors. Candidates should be self-motivated, have strong communication skills, and IT literacy. An SIA CCTV license is desirable but can be provided through in-house training. Competitive benefits package offered, including paid annual leave and career development opportunities.

Benefits

Comprehensive benefits package

Paid Annual Leave

Career development opportunities

Discount on security products

Employee referral scheme

Qualifications

• Ability to prepare letters, reports and documents accurately.
• Experience in monitoring CCTV/Alarm activations.
• Prior experience in a control room environment is a plus.

Responsibilities

• Monitor and respond to CCTV/Alarm activations.
• Answer intercoms and inbound phone calls effectively.
• Support the Control Room Supervisors as needed.
• Dispatch mobile response teams as required.
• Report operational difficulties to the supervisor.

Skills

Ability to work under pressure

Self-motivated

Communication skills

Investigative skills

IT literacy

Education

Minimum grade C in English

Minimum grade C in Maths

SIA CCTV license (desirable)

Job description

Who we are

Envision Intelligent Solutions, a Johnson Controls company, is a security systems service provider specialising in the rental market with our own in house CAT1 Alarm receiving Centre in Craigavon, BT66 6SY. We are professional, agile and innovative. We reward hard work and inspire people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. As part of our team, you’ll have the opportunity to make an impact that people can feel. The world is waiting for you and so are we.

We are currently looking for an Alarm Receiving Centre (ARC) Operative to join our team. In this part-time, permanent position you will cover holidays and gaps in the rota and will be located in Silverwood Business Park, Craigavon, BT66 6SY.

What we offer

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Paid Annual Leave, plus bank holidays (Holiday buy back option available)
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders including Customer Service
• Dedication to safety through our Zero Harm policy
• Access to business resource groups

What you will do:

• Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
• Answer intercoms and inbound telephone calls professionally, quickly and effectively
• Effectively use the telephone systems and follow the guidance of the company policy and procedures
• Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)
• Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly
• Report any operational difficulties and problems to the supervisor on duty

What we look for

• The ability to work under pressure, to be self-motivated and able to work independently or as a team member
• The ability to prepare letters, reports and documents in an accurate and concise manner
• The ability to communicate diplomatically and effectively, both verbally and in writing
• Sufficient investigative skills to identify the root cause of any problems identified
• SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.
• IT literacy and a minimum of grade C in English and Maths.