Airport Passenger Services Agent | Guest Experience

British Airways; England; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading ground handling service provider in the United Kingdom is seeking a Passenger Services Agent at Gatwick. Your role will involve greeting airline passengers, ensuring a smooth check-in experience, and providing assistance in the Lounge. The position requires flexible shift availability and offers a fixed-term contract. Successful candidates will enjoy benefits including discounted flights and a pension scheme.

Benefits

Access to discounted flights

Health benefits including free flu jab

Cycle to work scheme

Free staff parking

Qualifications

• Customer service experience, ideally in ground handling or the airline industry.
• Knowledge of an additional European language is desirable.
• Working knowledge of Airlines and Airport Regulations.

Responsibilities

• Greet passengers and assist with check-in processes.
• Deliver excellent customer service in the Lounge.
• Handle lost baggage and restore items to passengers.
• Inspect passenger documentation and ensure compliance with regulations.

Skills

Good communication skills

Ability to prioritise in a fast-paced environment

Ability to establish credibility quickly

Resilience and tenacity

Team approach

Pragmatic and solution focused

Job description

A leading ground handling service provider in the United Kingdom is seeking a Passenger Services Agent at Gatwick. Your role will involve greeting airline passengers, ensuring a smooth check-in experience, and providing assistance in the Lounge. The position requires flexible shift availability and offers a fixed-term contract. Successful candidates will enjoy benefits including discounted flights and a pension scheme.