Airport Passenger Experience Specialist

DHL Supply Chain; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Colleague at Bristol Airport. This role involves managing passenger documentation, ensuring excellent customer service, and resolving issues. Candidates must hold a valid UK driving license and be flexible with shifts. The position offers benefits like a generous pension scheme and health consultations, with applications reviewed continuously, so prompt submission is encouraged.

Benefits

Generous pension scheme

Free 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and savings schemes

Qualifications

• Hold a valid UK driving licence (essential).
• Can work shifts, including weekends and bank holidays.
• Are confident dealing with challenging situations.

Responsibilities

• Checking passenger travel documentation at check-in area and boarding gate.
• Representing the airline and providing exceptional customer service.
• Reinforcing rules for oversized luggage.

Skills

Customer service

Communication skills

Teamwork

Conflict resolution

Job description

A leading logistics company is seeking a Customer Service Colleague at Bristol Airport. This role involves managing passenger documentation, ensuring excellent customer service, and resolving issues. Candidates must hold a valid UK driving license and be flexible with shifts. The position offers benefits like a generous pension scheme and health consultations, with applications reviewed continuously, so prompt submission is encouraged.