Airport Passenger Assistance Agent

ABM UK; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading airport services provider in Manchester is seeking dedicated Customer Service Agents to assist passengers requiring special assistance during their airport journey. Responsibilities include escorting passengers through security and ensuring a smooth experience. Ideal candidates should have excellent communication skills, prior customer service experience, and the ability to work flexible hours. This is an opportunity to be part of a vital team enhancing passenger travel experiences.

Benefits

24/7 GP access

Mental Health support

Financial and legal support

Qualifications

• Previous experience in Customer Services ideally in a customer facing role.
• Must have the right to work in the UK.
• Must pass a DBS check.

Responsibilities

• Assist passengers throughout their airport journey.
• Collect passengers and escort them through security.
• Communicate with the control and supervisor team.

Skills

Excellent communication skills

Flexibility

Interpersonal skills

Job description

A leading airport services provider in Manchester is seeking dedicated Customer Service Agents to assist passengers requiring special assistance during their airport journey. Responsibilities include escorting passengers through security and ensuring a smooth experience. Ideal candidates should have excellent communication skills, prior customer service experience, and the ability to work flexible hours. This is an opportunity to be part of a vital team enhancing passenger travel experiences.