Airport Engineer - London Gatwick Airport

ESP; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT support provider in the UK is seeking an Airport Engineer to ensure the continuity of airport passenger processing systems. The role involves troubleshooting technical issues, performing maintenance, and supporting junior engineers. Candidates should have a strong understanding of IT systems and possess strong communication skills. The position offers a competitive salary and includes a shift allowance.

Benefits

20 PTO days

Pension

Life assurance

Discounts via Perkbox

Qualifications

• Experience with passenger processing equipment maintenance.
• Understanding server hardware and configurations is important.
• Ability to lift and move equipment (20-50 lbs).
• Comfortable standing and kneeling for extended periods.

Responsibilities

• Perform regular maintenance on passenger processing equipment.
• Resolve service requests and faults within SLAs.
• Troubleshoot airline host and connectivity issues.
• Train Airport SSK engineers in incident resolution.

Skills

Knowledge of Microsoft Desktop software

Understanding of network protocols

Self-motivated and adaptable

Good communication skills

Education

CompTIA A+ certification

Tools

Mechanical tools

Job description

A career in an IT aviation role

28th August, 2025

Airport Engineer - London Gatwick Airport

About the Job:
Working as an Airport Engineer, you'll provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including complex issues requiring specialist knowledge.

What will you do?

• Carry out regular routine and preventative maintenance on passenger processing equipment within the airport.
• Respond to all customer incidents and service requests from the Global Service Desk, resolving user faults within SLAs.
• Troubleshoot and resolve airline host and connectivity issues.
• Maintain high communication levels with colleagues and senior staff, providing timely updates to the Global Service Desk.
• Resolve issues escalated by Airport Technicians promptly to meet customer SLAs.
• Support and train Airport SSK engineers to enhance their incident resolution skills.
• Identify necessary spares and advise the Global Service Desk accordingly.
• Perform regular 'floor-walking' and proactive checks to identify issues before incidents occur.

The Hours:

• Rotational shift schedule, 4 days on, 4 days off, from 6 AM – 6 PM & 6 PM - 6 AM.

What will you bring to ESP?

• Good knowledge and experience with Microsoft Desktop software.
• Understanding of network protocols, server hardware, and configurations, or other IT qualifications.
• CompTIA A+ certification (desirable).
• Self-motivated with a willingness to learn and adapt.
• Good verbal and written communication skills.

Physical Requirements:

• Ability to lift and move equipment (20-50 lbs).
• Comfortable standing, kneeling, and using mechanical tools for extended periods.

Why Choose ESP?

Salary & Benefits:

• Salary up to £23,809 annually, plus shift allowance of £225/month.
• Benefits include 20 PTO days, pension, life assurance, and discounts via Perkbox.

Professional Development:

We prioritize growth through training programs tailored to your career goals, whether becoming an IT expert or transitioning roles.

A Culture of Inclusion & Belonging:

We celebrate diversity and foster an inclusive environment where everyone can thrive.

Who We Are:

ESP Global Services has been a trusted IT support provider since 1992, specializing in tailored solutions for the aviation sector, with 24/7 support and a commitment to security and excellence.

If you're eager to develop your IT career, deliver exceptional service, and join a passionate team, we want to hear from you.

Join us in a culture that values quality and customer satisfaction, reflected in our ISO 9001 certification.

ESP Global Services is an Equal Opportunity employer.