Airport Customer Service Agent - Early Morning Shifts

British Airways; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading airline ground service company is seeking a Customer Service Agent at London City Airport. The role involves supporting passengers with check-in processes, ensuring documentation accuracy, and delivering exceptional service on the ground. Candidates should have excellent communication skills, flexibility for shift work, and reliable references to get an airside pass. A competitive pay rate of £13.42 per hour with additional benefits including discounted flights and health plans is offered.

Benefits

Access to discounted flights

Health benefits including free winter flu jab

Cycle to work scheme

Free staff parking

Discounts on airport food vendors

Pension scheme

Qualifications

• 5 years worth of satisfactory references to obtain an airside pass.
• Able to travel to London City Airport for shifts starting as early as 04:30am.
• A satisfactory criminal record check.

Responsibilities

• Assist passengers with check-in processes and special requirements.
• Inspect and verify passenger documentation such as passports and visas.
• Follow procedures regarding Dangerous Goods acceptance.

Skills

Excellent communication skills

Ability to work accurately under pressure

Flexibility in service delivery

Job description

A leading airline ground service company is seeking a Customer Service Agent at London City Airport. The role involves supporting passengers with check-in processes, ensuring documentation accuracy, and delivering exceptional service on the ground. Candidates should have excellent communication skills, flexibility for shift work, and reliable references to get an airside pass. A competitive pay rate of £13.42 per hour with additional benefits including discounted flights and health plans is offered.