Air Conditioning Service Engineer (Data Center)

Vertiv; Bedford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global technology company is seeking an experienced Customer Engineer - Thermal in Bedford to manage maintenance and repair of Air Conditioning systems. This role involves responding to service calls, maintaining customer relationships, and ensuring high service quality. The ideal candidate should have a background in technical services for Air Conditioning, excellent communication skills, and a valid driving license.

Qualifications

• Experience in a technical service or testing environment of Air Conditioning equipment.
• Excellent customer service and communication skills.
• Self-starter with effective planning and organizing abilities.

Responsibilities

• Start up and maintain Vertiv Air Conditioning products.
• Respond professionally to service calls.
• Assist in maintaining a minimum 90% planned maintenance completion rate.

Skills

Customer service

Technical expertise in Air Conditioning

Time management

Communication skills

Tools

Word

Excel

Outlook

Job description

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $ billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are looking for an experienced Customer Engineer - Thermal to join our team in Bedford, United Kingdom!

Responsibilities:

1. Start Up, maintenance, and emergency repairs of Vertiv Air Conditioning products, as well as other contracted systems.
2. Establish, promote, and maintain excellent rapport with all customers, salesmen, distributors, and others within the area.
3. Maintain continuous communications with Call Control and the department Manager/Supervisor.
4. Respond professionally to all assigned service calls.
5. Perform all work safely, following company safety policies and relevant codes of practice/legislation.
6. Ensure proper accounting of spare parts using established procedures.
7. Assist in maintaining a minimum 90% planned maintenance completion rate.
8. Help schedule, plan, and complete work with call control using established workflows.
9. Keep call control informed of your schedule and status of jobs.
10. Maintain accurate customer listings and report errors.
11. Follow ISO 9001:2000 processes.
12. Submit timely and accurate daily paperwork, including job debriefs at customer premises when applicable.
13. Participate in the 24/7 on-call rota.
14. Provide on-site technical assistance with difficult problems.
15. Collaborate with department supervisors, sales, contracts, and management on operational duties.
16. Attend customer meetings as required.

Qualifications for Success:

1. Experience in a technical service or testing environment of Air Conditioning equipment.
2. Computer literate (Word, Excel, Outlook).
3. Previous field service experience.
4. Excellent customer service and communication skills.
5. Self-starter with the ability to plan, organize, and manage time effectively under pressure.
6. Valid and clean driving license.