AI-Driven Legal Solutions Consultant

Litera; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Litera in the UK is seeking a Solutions Consultant to drive adoption of our practice-of-law tools across strategic and enterprise customers. You will translate complex workflows into practical solutions that deliver measurable value and improve user engagement.

The role blends training, customer success, and cross-functional collaboration, with a hybrid working model based in Nottingham or London. You’ll influence product direction, surface insights, and help ensure long-term retention.

Qualifications

• Experience in law firm or in-house legal team is preferred or equivalent in SaaS/customer success.
• Ability to deliver high-quality work with measurable outcomes.
• Excellent communication and presentation skills.

Responsibilities

• Drive product adoption and engagement across assigned accounts with measurable value.
• Develop and execute success plans to increase usage and strengthen long-term relationships.
• Deliver enablement through training, consultations, and best-practice guidance including GenAI usage.
• Identify growth opportunities from insights and data to tailor engagement strategies.
• Help build customer advocacy through case studies and testimonials.
• Influence product direction by surfacing customer feedback and market insights.
• Lead onboarding and rollout strategies for successful implementation and adoption.
• Collaborate with Customer Success, Product, and Revenue teams to support growth, retention, renewal.

Skills

Legal experience

Consulting

Customer success

Stakeholder management

Presentation skills

Job description

Litera in the UK is seeking a Solutions Consultant to drive adoption of our practice-of-law tools across strategic and enterprise customers. You will translate complex workflows into practical solutions that deliver measurable value and improve user engagement.

The role blends training, customer success, and cross-functional collaboration, with a hybrid working model based in Nottingham or London. You’ll influence product direction, surface insights, and help ensure long-term retention.