Solution Consultant

Litera; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Litera in the UK is seeking a Solutions Consultant to drive adoption of our practice-of-law tools across strategic and enterprise customers. You will translate complex workflows into practical solutions that deliver measurable value and improve user engagement.

The role blends training, customer success, and cross-functional collaboration, with a hybrid working model based in Nottingham or London. You’ll influence product direction, surface insights, and help ensure long-term retention.

Qualifications

• Experience in law firm or in-house legal team is preferred or equivalent in SaaS/customer success.
• Ability to deliver high-quality work with measurable outcomes.
• Excellent communication and presentation skills.

Responsibilities

• Drive product adoption and engagement across assigned accounts with measurable value.
• Develop and execute success plans to increase usage and strengthen long-term relationships.
• Deliver enablement through training, consultations, and best-practice guidance including GenAI usage.
• Identify growth opportunities from insights and data to tailor engagement strategies.
• Help build customer advocacy through case studies and testimonials.
• Influence product direction by surfacing customer feedback and market insights.
• Lead onboarding and rollout strategies for successful implementation and adoption.
• Collaborate with Customer Success, Product, and Revenue teams to support growth, retention, renewal.

Skills

Legal experience

Consulting

Customer success

Stakeholder management

Presentation skills

Job description

Ready to Help Shape the Future of Legal Tech?!

At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we RaiseTheBar for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work

This is a hybrid role based in the UK - Nottingham or London with the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

As a Solutions Consultant at Litera, you will play a key role in driving adoption of our practice-of-law tools across strategic and enterprise customers. By partnering directly with legal professionals, you will translate complex workflows into practical solutions that deliver measurable value and improve user engagement. You will collaborate cross-functionally to influence product direction, inform customer strategy, and ensure our solutions meet evolving legal needs. Your work will directly impact customer satisfaction, product growth, and long-term retention.

What You’ll Deliver

• Drive product adoption and engagement across assigned accounts, helping customers realize measurable value
• Partner with customers to develop and execute success plans that increase usage and strengthen long-term relationships
• Deliver impactful enablement through training, consultations, and best-practice guidance, including GenAI usage
• Use customer insights and usage data to identify growth opportunities and recommend targeted engagement strategies
• Build strong customer advocacy through champions, case studies, and testimonials
• Influence product direction by surfacing customer feedback, use cases, and market insights
• Lead onboarding and rollout strategies to ensure successful implementation and long-term adoption
• Align with Customer Success, Product, and Revenue teams to support growth, retention, and renewal outcomes

We’re committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we’re here to support you.

What You’ll Bring

Must-Haves:

• 2+ years’ experience practicing law in a top-tier law firm or in-house corporate legal team, or 5+ years’ experience in Consulting, Customer Success, or a related SaaS role
• Proven ability to deliver high-quality work at pace with measurable outcomes
• Strong communication and presentation skills, with the ability to engage diverse stakeholders
• Consultative mindset with the ability to influence customers and guide best practices
• Self-motivated and adaptable in a fast-changing technology environmentExperience working cross-functionally and managing stakeholder feedback effectively

Nice-to-Haves:

• Experience working in LegalTech or with legal workflows
• Background in transactional law
• Experience supporting or enabling GenAI or AI-driven product usage
• Experience in enterprise customer-facing or adoption-focused roles

What You’ll Experience

• A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
• Global Reach. Partner with teams around the world to solve complex challenges that matter.
• Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
• AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting‑edge AI.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.