Solution Consultant

WORKSHARE LTD; Greater London; Hybrid; GBP 50.000 - 85.000; Vollzeit

Zusammenfassung

Litera is seeking a Solutions Consultant in the UK to drive adoption of practice-of-law tools across strategic and enterprise clients. The role is hybrid, based in Nottingham or London, with in-office presence required at least 3 days a week for collaboration.

You will translate complex legal workflows into practical solutions, partner with legal professionals, and influence product direction while ensuring customer satisfaction and long-term retention.

Qualifikationen

• 2+ years’ experience practicing law in a top-tier firm or in-house legal team or 5+ years in Consulting or SaaS.
• Proven ability to deliver high-quality work at pace with measurable outcomes.
• Strong communication and presentation skills with diverse stakeholders.
• Consultative mindset with ability to influence customers and guide best practices.
• Self-motivated and adaptable in a fast-changing tech environment.

Aufgaben

• Drive adoption and engagement across accounts, delivering measurable value.
• Develop and execute success plans to increase usage and retention.
• Deliver enablement through training, consultations, and GenAI guidance.
• Use insights to identify growth opportunities and targeted strategies.
• Build customer advocacy through champions, case studies and testimonials.
• Influence product direction via feedback and market insights.
• Lead onboarding and rollout strategies for successful adoption.
• Collaborate with Customer Success, Product, and Revenue teams.

Kenntnisse

Legal experience

SaaS/consulting experience

Communication skills

Cross-functional collaboration

Tools

GenAI usage

Jobbeschreibung

Ready to Help Shape the Future of Legal Tech?! At Litera, we don’t just build software, we transform how the world’s top law firms operate.

Where You’ll Work

This is a hybrid role based in the UK - Nottingham or London with the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

As a Solutions Consultant at Litera, you will play a key role in driving adoption of our practice-of-law tools across strategic and enterprise customers. By partnering directly with legal professionals, you will translate complex workflows into practical solutions that deliver measurable value and improve user engagement. You will collaborate cross-functionally to influence product direction, inform customer strategy, and ensure our solutions meet evolving legal needs. Your work will directly impact customer satisfaction, product growth, and long-term retention.

We’re committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we’re here to support you.

What You’ll Deliver

• Drive product adoption and engagement across assigned accounts, helping customers realize measurable value
• Partner with customers to develop and execute success plans that increase usage and strengthen long-term relationships
• Deliver impactful enablement through training, consultations, and best-practice guidance, including GenAI usage
• Use customer insights and usage data to identify growth opportunities and recommend targeted engagement strategies
• Build strong customer advocacy through champions, case studies, and testimonials
• Influence product direction by surfacing customer feedback, use cases, and market insights
• Lead onboarding and rollout strategies to ensure successful implementation and long-term adoption
• Align with Customer Success, Product, and Revenue teams to support growth, retention, and renewal outcomes

What You’ll Bring

• 2+ years’ experience practicing law in a top-tier law firm or in-house corporate legal team, or 5+ years’ experience in Consulting, Customer Success, or a related SaaS role
• Proven ability to deliver high-quality work at pace with measurable outcomes
• Strong communication and presentation skills, with the ability to engage diverse stakeholders
• Consultative mindset with the ability to influence customers and guide best practices
• Self-motivated and adaptable in a fast-changing technology environment
• Experience working cross-functionally and managing stakeholder feedback effectively

Nice-to-Haves

• Experience working in LegalTech or with legal workflows
• Background in transactional law
• Experience supporting or enabling GenAI or AI-driven product usage
• Experience in enterprise customer-facing or adoption-focused roles

What You’ll Experience

A team that shows up.

Work alongside people who collaborate, support one another, and lead with integrity.

Global Reach. Partner with teams around the world to solve complex challenges that matter.

Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.

AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.