Agentforce Lead

NTT DATA UK Ltd.; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading global technology firm in Greater London is seeking a Salesforce Agentforce Lead to act as a strategic advisor and squad lead, delivering AI solutions on the Salesforce platform. This role will include mentoring teams, engaging with stakeholders, and overseeing technical solutions. Ideal candidates will have proven experience with Salesforce and Agentforce, strong leadership skills, and the ability to manage complex technical requirements. The company fosters an inclusive work environment emphasizing growth and collaboration.

Benefits

Diverse work environment

Career development opportunities

Access to cutting-edge technology

Qualifications

• Proven experience consulting on Salesforce solutions.
• Demonstrated ability in leading cross-functional teams.
• Deep understanding of Salesforce platform with specific focus on Agentforce.

Responsibilities

• Lead teams to deliver AI solutions utilizing the Salesforce platform.
• Provide strategic advisory on Salesforce capabilities.
• Mentor teams and foster technical excellence.

Skills

Salesforce expertise

Stakeholder engagement

Risk management

Technical delivery

Agile methodologies

Presentation skills

Education

Salesforce Certification

Custom Agentforce development experience

Tools

Salesforce

Git

CI/CD platforms

Job description

The Salesforce Agentforce Lead acts as a strategic advisor and squad lead to deliver agentic AI solutions on the Salesforce platform. Your role will include identifying and refining use cases that will bring value to our clients, then leading teams comprising of business analysis, user researchers, Agentforce developers and testers to deliver the solution. Throughout the journey, you will lead product demonstrations to the client and build relationships with technical and non-technical stakeholders.

• Strategic Advisory: Serve as the go-to Salesforce expert for key stakeholders, providing guidance on platform capabilities, architecture patterns, and best practices, with a particular focus on Agentforce and related technologies.
• Solution Design: Translate complex business and technical requirements into scalable, well-architected solutions leveraging Agentforce, Data 360 (fka Data Cloud), Omnistudio, Public Sector Solutions and Service Cloud.
• Technical Delivery: Support the delivery of the solution development including prompt engineering and 'traditional' Salesforce development. Act as an escalation point for technical issues raised by your development team.
• Risk Management: Identify and mitigate solution risks, technical debt, and design assumptions while assessing business impact.
• Stakeholder Engagement: Build strong relationships with executive teams, project managers, and technical leads to drive successful outcomes.
• Pre-Sales Support: Develop compelling proposals including target architectures, security strategies, integration approaches, and implementation roadmaps.
• Team Development: Mentor diverse teams on technical excellence, communication strategies, and executive influence.
• Knowledge Leadership: Contribute to internal growth through thought leadership, knowledge-sharing initiatives, and strategic asset development.
• Proven ability to engage with senior stakeholders.
• Strategic alignment of technical decisions with long-term business vision.
• Strong presentation, communication, and facilitation capabilities.
• Experience leading design sessions and articulating trade-offs between design choices.

Salesforce Enterprise Architecture

• Experience in consulting and Project Lead roles, with demonstrated leadership in driving digital transformations within the Public Sector.
• Experience in Designing and Deploying custom Agentforce Agents for autonomous work flows, intent design, prompt template and Natural Language interaction.
• Use Agentforce Testing Center to test and validate agents.
• Track performance metrics and execute iterative improvements based on data.
• Deep understanding of Salesforce platform with a focus on Agentforce on at least three of the following Salesforce Cloud (and willingness to learn in other areas):

Service Cloud, Data 360 (fka Data Cloud), Salesforce Certified Agentforce Specialist, Salesforce Certified Data Cloud Consultant, Salesforce Certified Application Architect, Public Sector Solution Accredited Professional (optional).

Governance & Security

• Solution Governance: Familiarity with design governance frameworks, including reviewing High-Level Designs, Design Decision Logs, and Technical Debt registers.
• Security & Compliance: Understanding of Salesforce security model (roles, profiles, sharing rules) and compliance considerations (GDPR, data residency).
• Ability to design secure solutions for enterprise environments.

Development & Methodology

• End-to-end Salesforce platform implementation experience (hands-on development experience a plus).
• Extensive experience with Agile, Scrum, and Waterfall methodologies.
• Ability to design scalable solutions for enterprise environments.
• Be confident in working with source-driven devops strategies, including use of Git for version control and have experience with CI/CD platforms.
• Any experience of Unlocked Packages (2nd Generation Packaging) is desirable.
• Review the delivery of developers in your team, ensuring best practices are followed and implementations align to your proposed design.

Personal Attributes

• Proactive: Anticipate challenges and propose solutions before issues escalated.
• Active Listener: Deeply understand stakeholder concerns before advising.
• Influential: Guide discussions towards best practices while respecting diverse viewpoints.
• Problem-Solver: Focus on solutions rather than dwelling on obstacles.
• Resilient: Maintain positivity under pressure and when facing competing priorities.
• Thought Leader: Clearly express compelling points of view (POVs) on relevant topics, steering teams and stakeholders toward innovative and successful outcomes.
• Rapid Learner: Quickly master new technologies and guide teams in adopting emerging solutions.

We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

"Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.

At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation.