Aftersales Tech Support & Warranty Admin

NMS Recruit Ltd; Takeley; On-site; GBP 26,000 - 34,000; Full time

Job summary

NMS Recruit Ltd is seeking an experienced After Sales Technical Administrator in Takeley, United Kingdom. The role covers aftersales support, warranty administration, spare parts coordination and dealer assistance, linking customers, dealers and engineering teams to resolve issues.

Candidates should bring a mix of technical understanding and strong administrative skills, with experience in automotive, engineering or technical service environments.

Qualifications

• At least 3 years' experience within service, aftersales, warranty or technical support.
• Experience in automotive, engineering, machinery or technical environment.
• Experience with workshop, technical support or service environment would be advantageous.
• Previous warranty administration experience would be highly beneficial.

Responsibilities

• Support the full aftersales process, from technical enquiries and warranty claims to spare parts orders and dealer support.
• Manage product issue tracking and warranty processing to ensure accuracy and efficiency.
• Coordinate with customers, dealers and internal departments to resolve issues.

Skills

Technical problem solving

CRM/ERP knowledge

SAP experience

Organisational skills

Communication skills

Tools

CRM systems

ERP systems

SAP

Job description

NMS Recruit Ltd is seeking an experienced After Sales Technical Administrator in Takeley, United Kingdom. The role covers aftersales support, warranty administration, spare parts coordination and dealer assistance, linking customers, dealers and engineering teams to resolve issues.

Candidates should bring a mix of technical understanding and strong administrative skills, with experience in automotive, engineering or technical service environments.