After Sales Technical Administrator

NMS Recruit Ltd; Takeley; On-site; GBP 26,000 - 34,000; Full time

Job summary

NMS Recruit Ltd is seeking an experienced After Sales Technical Administrator in Takeley, United Kingdom. The role covers aftersales support, warranty administration, spare parts coordination and dealer assistance, linking customers, dealers and engineering teams to resolve issues.

Candidates should bring a mix of technical understanding and strong administrative skills, with experience in automotive, engineering or technical service environments.

Qualifications

• At least 3 years' experience within service, aftersales, warranty or technical support.
• Experience in automotive, engineering, machinery or technical environment.
• Experience with workshop, technical support or service environment would be advantageous.
• Previous warranty administration experience would be highly beneficial.

Responsibilities

• Support the full aftersales process, from technical enquiries and warranty claims to spare parts orders and dealer support.
• Manage product issue tracking and warranty processing to ensure accuracy and efficiency.
• Coordinate with customers, dealers and internal departments to resolve issues.

Skills

Technical problem solving

CRM/ERP knowledge

SAP experience

Organisational skills

Communication skills

Tools

CRM systems

ERP systems

SAP

Job description

Technical Support | Warranty Administration | Aftersales | Engineering

We are looking for an experienced After Sales Technical Administrator to join a growing technical and customer support function.

This is a varied role combining technical support, warranty administration, spare parts coordination and dealer support. You will act as an important link between customers, dealers, engineering, logistics and internal departments, helping resolve technical issues while ensuring warranty claims and aftersales processes are managed accurately and efficiently.

The position would suit someone with a background in automotive, engineering, machinery, technical service or aftersales who enjoys both problem-solving and administration.

The Role

You will be responsible for supporting the full aftersales process, from handling technical enquiries and warranty claims through to spare parts orders, dealer support and product issue management.

Skills & Experience

We are looking for someone with a combination of technical understanding and strong administration skills.

• At least 3 years' experience within service, aftersales, warranty or technical support.
• Previous experience within an automotive, engineering, machinery or technical environment.
• Experience working within a workshop, technical support or service environment would be advantageous.
• Previous warranty administration experience would be highly beneficial.
• Strong technical problem-solving skills.
• The ability to understand technical manuals, drawings and diagnostic information.
• Experience using CRM or ERP systems.
• SAP experience would be advantageous.
• Strong organisational and administrative skills.
• Excellent written and verbal communication skills.
• Confidence communicating with dealers, customers, suppliers and internal departments.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us