After Sales Technical Administrator

Confidential; Takeley; On-site; GBP 30,000 - 42,000; Full time

Job summary

Confidential is seeking an experienced After Sales Technical Administrator to join its growing technical and customer support function in the United Kingdom. The role combines technical support, warranty administration, spare parts coordination and dealer support to resolve issues and ensure efficient processes.

The position suits someone with automotive, engineering, machinery or technical service background who enjoys problem-solving and administration.

Qualifications

• Combination of technical understanding and strong administration skills.
• 3+ years' experience within service, aftersales, warranty or technical support.
• Experience in automotive, engineering, machinery or technical environment.
• Experience using CRM or ERP systems; SAP is advantageous.

Responsibilities

• Support the full aftersales process from technical enquiries to warranty claims.
• Process spare parts orders and dealer support.
• Manage product issue tracking and coordination with engineering and logistics.

Skills

Technical understanding

Administration skills

Warranty administration

CRM

ERP systems

SAP

Organisational skills

Communication skills

Problem solving

Tools

CRM/ERP systems

SAP

Job description

Technical Support Warranty Administration Aftersales Engineering

We are looking for an experienced After Sales Technical Administrator to join a growing technical and customer support function. This is a varied role combining technical support, warranty administration, spare parts coordination and dealer support. You will act as an important link between customers, dealers, engineering, logistics and internal departments, helping resolve technical issues while ensuring warranty claims and aftersales processes are managed accurately and efficiently. The position would suit someone with a background in automotive, engineering, machinery, technical service or aftersales who enjoys both problem-solving and administration.

The Role

You will be responsible for supporting the full aftersales process, from handling technical enquiries and warranty claims through to spare parts orders, dealer support and product issue management.

Skills & Experience

• We are looking for someone with a combination of technical understanding and strong administration skills.
• At least 3 years' experience within service, aftersales, warranty or technical support.
• Previous experience within an automotive, engineering, machinery or technical environment.
• Experience working within a workshop, technical support or service environment would be advantageous.
• Previous warranty administration experience would be highly beneficial.
• Strong technical problem-solving skills.
• The ability to understand technical manuals, drawings and diagnostic information.
• Experience using CRM or ERP systems.
• SAP experience would be advantageous.
• Strong organisational and administrative skills.
• Excellent written and verbal communication skills.
• Confidence communicating with dealers, customers, suppliers and internal departments.

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