After Sales Technical Administrator

NMS Recruit; Bentfield; On-site; GBP 26,000 - 34,000; Full time

Job summary

NMS Recruit is seeking an After Sales Technical Administrator to support the full aftersales process, including technical enquiries, warranty claims, spare parts orders and dealer support. The role links customers, dealers, engineering, logistics and internal teams to resolve technical issues and ensure accurate warranty processes.

Ideal candidates will have automotive/engineering exposure, strong problem-solving skills, and experience with CRM/ERP systems.

Qualifications

• Minimum 3 years' experience in service, aftersales, warranty or technical support.
• Experience in automotive, engineering, machinery or technical environments.
• Experience in workshop, technical support or service environments is advantageous.
• Previous warranty administration experience would be highly beneficial.
• Strong technical problem-solving skills.
• Ability to understand technical manuals, drawings and diagnostic information.
• Experience using CRM or ERP systems.
• SAP experience would be advantageous.
• Strong organisational and administrative skills.
• Excellent written and verbal communication skills.
• Confidence communicating with dealers, customers, suppliers and internal departments.

Responsibilities

• Supporting the full aftersales process, from handling technical enquiries and warranty claims through to spare parts orders, dealer support and product issue management.
• Acting as a link between customers, dealers, engineering, logistics and internal departments to resolve technical issues and manage warranty claims and aftersales processes accurately.

Skills

Warranty administration

CRM systems

ERP systems

Technical problem solving

Dealer communication

Manuals/diagnostics

Organisational skills

Communication with customers/suppliers

SAP experience

Tools

CRM software

ERP software

SAP

Job description

Technical Support | Warranty Administration | Aftersales | Engineering

We are looking for an experienced After Sales Technical Administrator to join a growing technical and customer support function. This is a varied role combining technical support, warranty administration, spare parts coordination and dealer support. You will act as an important link between customers, dealers, engineering, logistics and internal departments, helping resolve technical issues while ensuring warranty claims and aftersales processes are managed accurately and efficiently. The position would suit someone with a background in automotive, engineering, machinery, technical service or aftersales who enjoys both problem-solving and administration.

The Role

You will be responsible for supporting the full aftersales process, from handling technical enquiries and warranty claims through to spare parts orders, dealer support and product issue management.

Skills & Experience

• At least 3 years' experience within service, aftersales, warranty or technical support.
• Previous experience within an automotive, engineering, machinery or technical environment.
• Experience working within a workshop, technical support or service environment would be advantageous.
• Previous warranty administration experience would be highly beneficial.
• Strong technical problem-solving skills.
• The ability to understand technical manuals, drawings and diagnostic information.
• Experience using CRM or ERP systems.
• SAP experience would be advantageous.
• Strong organisational and administrative skills.
• Excellent written and verbal communication skills.
• Confidence communicating with dealers, customers, suppliers and internal departments.

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