After Sales Technical Administrator

Rutherford Briant Recruitment; Bentfield; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible hybrid working

Company healthcare scheme

Free on-site parking

Supportive team environment

Job summary

Rutherford Briant is seeking a Technical Aftersales Coordinator in the United Kingdom. This role offers exposure to customer service, administration, operations and technical support within a supportive team.

You will manage service inquiries, investigate issues, coordinate solutions and help improve service delivery. The position involves hybrid working with a varied technical focus and opportunities to develop processes and training materials.

Qualifications

• Minimum 3 years in admin, customer service, aftersales or service coordination.
• Experience in technical/engineering/manufacturing environment is advantageous but not required.
• Strong organisational skills and ability to handle multiple tasks and deadlines.
• Proficient with Microsoft Office, especially Excel, and CRM systems.
• Excellent communication and problem-solving abilities.

Responsibilities

• Handle service inquiries and claims, ensuring accurate processing per procedures.
• Investigate issues, review technical info, coordinate appropriate solutions.
• Support customers and partners, respond to queries, resolve problems efficiently.
• Coordinate orders and requests, process within agreed timescales.
• Maintain accurate records across systems and reporting tools.
• Monitor costs, identify recurring issues, suggest service quality improvements.
• Contribute to internal procedures, technical docs, and training materials.
• Collaborate with other departments to improve workflows and customer service.

Skills

Administrative experience

Customer service

Service coordination

Organisational skills

Excel

CRM systems

Communication

Problem solving

Education

Degree in robotics/engineering (beneficial)

Tools

Excel

CRM systems

Job description

We are looking for a Technical Aftersales Coordinator to join a well-established business in a varied role offering exposure to customer service, administration, operational processes and technical support.

You will work alongside a supportive team, with the opportunity to develop your knowledge and contribute to improving the service provided to service partners.

Responsibilities:

• Manage service-related enquiries and claims, ensuring they are processed accurately and in line with company procedures.
• Investigate customer issues, review technical information and coordinate appropriate solutions.
• Provide support to customers and external partners, responding to queries and helping resolve problems efficiently.
• Coordinate orders and requests, ensuring they are processed accurately and within agreed timescales.
• Maintain accurate records across internal systems, databases and reporting tools.
• Monitor costs, identify recurring issues and highlight opportunities to improve service quality.
• Support the development of internal procedures, technical documentation and training materials.
• Work collaboratively with internal departments to improve workflows, reduce delays and deliver a high standard of customer service.

Requirements:

• At least 3 years' experience in an administrative, customer service, aftersales or service coordination role.
• Previous experience in a technical, engineering, manufacturing or product-led environment would be beneficial but is not essential.
• Strong organisational skills, with the ability to manage multiple tasks and meet deadlines.
• Confident using Microsoft Office, particularly Excel, alongside CRM or other business management systems.
• Good problem-solving skills, with the ability to review information, investigate issues and identify practical solutions.
• Excellent communication skills, with the confidence to liaise with customers, suppliers and internal stakeholders.
• A degree or qualification in robotics, engineering or similar would be beneficial but not essential.

Benefits:

• 25 days' annual leave, plus bank holidays.
• Flexible hybrid working arrangements.
• A varied and engaging technical role
• Company healthcare scheme.
• Company sick pay available following successful completion of probation.
• Free on-site parking.
• A relaxed, friendly and supportive team environment.

If you're an experienced Technical Aftersales Coordinator looking for your next opportunity, we'd love to hear from you.

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.